Hi, they're licensed in Curaçao so you need to contact this licensing authority in this case. I can also see you have an open complaint. I haven't seen the documents, but they say at least that they can provide evidence about your duplicate accounts. I'm also wondering that even if you had 2 accounts, would you get any advantage of having those accounts? For example, did you get a bonus that you shouldn't receive?
Boa noite tudo bem Eu estava pensando em jogar no Vulkan Vegas, quando você joga e ganha seu dinheiro, você pode sacar seu dinheiro sem pagar mais nada? Eu vi que eventualmente seus ganhos demoram para chegar, mas finalmente eles chegam, minha pergunta é se por exemplo eu coloco $ 100, ganho $ 500, para sacar esses $ 500 eu tenho que pagar alguma coisa? Estarei atento às suas respostas, obrigado pela atenção.
Hello, in general - I'd ask their live chat, read the Terms & Conditions. We are talking about your money after all. I'd say you should not be charged, however, it may vary under specific conditions. Asking the casino directly and taking a screenshot of the reply is the best and fastest option.
When you deposit 100 and win 500, you should be able to withdraw all your winnings. Some casinos have an anti money-laundering rule that says you need to wager your initial deposit at least 1x - 3x. It doesn't mean that you need to lose your 100, but it only means you need to play with the money a bit.
Anyway, speaking solely about the winnings - if you win 500, you don't need to pay anything. The winnings are yours.
Also won some money at vulkan vegas after depositing a few times , when it came to withdrawal after verifications for a few days , it came to light that i had a previous account which was closed anyway and winning were void . But there wasnt a problem with this website taking my deposits only when it was their turn to payout . They just simply dont remind you that there was a previous account .
Ola adrian
Eu tive o mesmo problema. Bem, tudo estava ótimo. Tente retirar em inglês. Então funcionou para mim sem problemas. Boa sorte
They often don't even know you had an account there before you ask for the 1st withdrawal, because they have no reason to check your account.
Anyway, if you didn't play with a bonus on the 2nd account and you won while playing with your own money, then there's no reason to void your winnings, because you didn't get any advantage for having another account there.
Olá querida equipe casinogoru
Recebi dinheiro de bônus e consegui convertê-lo, pois estava em 480 euros agora o problema era que 300 estavam na minha conta de dinheiro real e os 180 euros restantes desapareceram!
Você pode me explicar isso? Casino Vulcanvegas
Já fiz vários pagamentos, nunca houve problema.
Hello,
for a proper explanation, it would be good to know the terms and conditions for the bonus you took.
The first option is that the maximal payout from this bonus is limited to €300.
The second option is that it was some kind of sticky bonus you can not withdraw, think of it as an overdraft.
You can play with the bonus amount, so you can play longer and get further chances for a big win but you can't withdraw this bonus amount it will be deduced.
The third option that comes to my mind is this kind of interesting information we provide:
Did you try to ask their chat, please?
Ola ... também não consigo sacar o dinheiro da vulkan..nem verificar a conta já tentei de varia formas e não dá certo... gostaria da ajuda para retirar meu dinheiro
Hello.
Do I understand correctly that you can not access your account anymore?
Did you get any explanation, please?
Have you already passed the verification (KYC)? Because the account can be blocked in order to finish KYC.
Ola.... documentos verificados com sucesso. Aguardando processamento de retirada , assim que finalizar retorno para informar ,👍
Hello there,
that's good. Hope it will work...
Acabei de me inscrever na minha conta e queria depositar € 20. De repente diz que tenho 3.000€ e 3 cêntimos na minha conta. Como isso pode ser um erro? Nome da conta Al********
ID do jogador: ************
de onde vêm os 3000€?
Hello,
at first, do not ever paste your account or login detail again. IT'S NOT SAFE
We are not the casino's support so I would suggest you ask in the casino.
Olá, boa tarde, meu nome é Jeniffer pua.... Eu jogo no vulkan Vegas há muito tempo e ganhei e consegui sacar... Mas agora ganhei pela última vez e queria para sacar e eles bloquearam minha conta... De acordo com o que me dizem eu joguei usando uma vpn não tenho ideia do que é isso e vou usar... tenho $ 1000 dólares na minha conta como posso recebo meu dinheiro de volta...aguardo sua pronta resposta...
Me falam que joguei com uma vpn do Equador e estou aqui no Chile, não pode ser... preciso pegar meu dinheiro de volta...
Mas eu não usei nada disso... Como eu disse antes, eu nem sabia que era uma vpn, como posso recuperar minha conta e meu dinheiro...
Hello,
If the casino proves that you violated their terms and conditions then you have a problem.
On the other hand, you must be provided with some evidence declaring you really did something wrong.
Vulkan Vegas is a decent casino with the perfect reputation, so I'd assume they check the issue carefully.
If you think something is wrong, you can submit a complaint here and we will look into this.
Please be advised that we need some time to evaluate each complaint, so please be patient.
Cursos profissionais educacionais gratuitos para funcionários de casinos online vocacionados para as melhores práticas do setor, melhoria da experiência do jogador e uma abordagem justa ao jogo.
Lançamos esta iniciativa com o objetivo de criar um sistema global de autoexclusão, que permitirá que os jogadores vulneráveis bloqueiem o seu acesso a todas as oportunidades de jogo online.
