KinBet Casino - O jogador acredita que o seu pagamento foi atrasado.

Hello,

I have two withdrawals pending at this casino, one from July 17th and one from July 18th. Unfortunately, the withdrawals have still not been processed. The casino always gives me the same text in the live chat and they always just say it will be processed within 5 working days. These have been going on for a long time and nothing has happened. Please help.

Hallo,

ich habe 2 Auszahlungen bei diesem Casino offen, eine vom 17.07 und eine vom 18.07 leider sind die Auszahlungen immernoch nicht bearbeitet das Casino nennt mir im Live Chat immer den selben Text und sie sagen immer nur es wird innerhalb von 5 Werktagen bearbeitet, diese sind schon lange rum und es tut sich nichts bitte um Hilfe

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

Unfortunately still nothing new Casino continues to say increased transaction volume and nothing else.... Since the 17th I have been waiting

Leider immernoch nichts neues Casino sagt weiterhin erhöhtes Transaktionsaufkommen und sonst nichs.... Seit dem 17. warte ich nun

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear player,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Dominika