N1 Bet Casino - O processo KYC do jogador está atrasado.

The casino does not complete my KYC.

I uploaded documents three weeks ago. Neither the chat nor email support gave me a response.

Das Casino führt meine KYC nicht durch.

Dokumente habe ich vor 3 Wochen hochgeladen. Weder der Chat noch Emai-Support geben mir eine Antwort.

Hello jeitcarol8,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with N1 Bet Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when exactly is the verification process ongoing?
• Which documents have been already approved and which ones not?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hello,

thanks for the editing.

I think I've been sending documents regularly since last summer, but they've been rejected.

Everything has been approved, but each time something new is requested.

Hallo,

danke für die Bearbeitung.

Ich glaube, ich schicke bereits seit vergangenem Sommer regelmäßig Dokumente, die dann aber abgelehnt worden sind.

Es wurde alles genehmigt, aber jedes Mal wird etwas Neues danach verlangt.

Hello jeitcarol8,

Would it be possible to forward the e-mail communication between you and the casino related to this case to nikolas.b@casino.guru for further review?

Awaiting your response.

Regards,

Nick

Hello,

Unfortunately, this is not possible because it was done through the casino's internal system.

My most recent withdrawal was rejected again, with a message telling me to confirm my payment method. I've forwarded it to you.

Attached is photo proof that my account is actually verified.

I'm honestly fed up with constantly waiting to be verified, only to be asked to send something again. This has been going on since September 2024, and I will definitely no longer be a customer of this casino.

I request that my money be paid out and my account deleted afterwards.

Hallo,

das ist leider nicht möglich, da es über das Casino-interne System lief.

Die jüngste Auszahlung wurde jetzt wieder abgewiesen, mit dem Hinweis, dass ich meine Zahlungsmethode betätigen soll. Die habe ich an Sie weitergeleitet.

Anbei ein Foto-Beweis, dass mein Konto eigentlich als verifiziert gilt.

ich habe ehrlich keine Lust mehr, ständig zu warten, verifiziert zu werden um dann aufgefordert zu werden, schon wieder was zu schicken. Das geht jetzt seit September 2024 so und ich werde DEFINITIV nicht länger Kundin dieses Casinos sein.

Ich bitte darum mein Geld auszuzahlen und meinen Account dort danach zu löschen.

Thank you jeitcarol8 for all the information provided. I will now forward your complaint to my colleague Natalia (natalia.b@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear jeitcarol8, I've just reviewed your case and I’m sorry that you’re facing this challenge with verification. I will reach out to the casino and see what can be done to help you once they reply.

Dear N1 Bet Casino, I'd like to invite you to join this conversation and assist us in resolving the player's complaint. Could you please share more information regarding the case? Specifically, please confirm if you have received all the requested documents from the player. When can jeitcarol8 expect their account to be verified and the withdrawal request processed?

I look forward to hearing from you. If you have any supporting evidence, please email it to me at natalia.b@casino.guru.

Kind regards,

Natalia