SupaBet Casino - O pagamento do jogador foi atrasado.

Hello, I've been waiting for a total of €1400 since October 26th. I already made a withdrawal before that, which also took over two weeks. It can't be that this casino has good reviews. All the casinos in this group are delaying withdrawals for weeks, and that's unacceptable. There are so many open complaints. People need to be warned. Because it's the same with all the casinos in this group. I advise everyone against playing with this group.

My account didn't need to be verified either.

hallo ich warte seit dem 26.10 auf insgesamt 1400 Euro. Ich habe davor schon ausgezahlt das auch über 2 Wochen gedauert hat. Es kann auch nicht sein das dass Casino ne gute Bewertung hat. Alle Casinos der Gruppe halten die Auszahlung über Wochen hin und das kann nicht sein. Es sind soviel öffne Beschwerden. Es muss davor gewarnt werden. Weil sind ja alle Casinos dieser Gruppe. Rate auch jeden ab bei der Gruppe zu spielen.

mein Konto musste auch nicht verifiziert werden

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Dear Ringo1488,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I've been waiting 5 weeks for the payout now.

Ich warte mittlerweile 5 Wochen mit den Auszahlung davor

Dear Ringo1488,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

No, I haven't received my money and nothing has happened.

Nein habe mein Geld nicht bekommen hat sich auch nix getan

Dear Ringo1488, could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here. I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

They just keep saying you should be patient, that's all they say.

Die sagen immer nur man soll Geduld haben mehr kommt da nicht

The money has arrived.

I still warn every player not to play there; payouts simply take too long.

Geld ist angekommen

ich warnen trotzdem jeden Spieler nicht dort zu spielen Auszahlung dauern einfach zu lange

Dear Ringo1488,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Attila Gorkij

Casino.Guru