18Ace Casino - A retirada do jogador está atrasada.

I already made all the documents it was approved but no payment

ja madei todos documentos foi aprovado mas nada de pagamento

Hello izappassos,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 18Ace Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you speak  to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Good afternoon, I try to talk every day but I don't get a response, the balance is from my earnings, it's not a bonus.

boa tarde tento falar todos os dias mas nao dao resposta o saldo e dos meus ganhos nao e de bonus nao

Hello izappassos,

Could you please answer to my previously asked question in order to move forward?

Dear izappassos,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.