7Slots Casino - A retirada do jogador está atrasada.

Hello, I have completed all the necessary steps, my account has been verified, and I am a silver member. I have met all potential withdrawal requirements, but my money has not yet been deposited. I initiated the withdrawal process on July 13 and still, nothing has happened. I have a photo to prove this.

Hola buenas hize todos los pasos requeridos verificación de cuenta ok soy plata la hize todos los posibles requisitos de retiro y mi dinero aun no ha sido depositado el 13 de julio hize el proceso para retiro y aun nada tengo foto

Hello evelynandreagarrido,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 7Slots Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Accumulate my winnings with real money, the account verification was done and accepted on July 12 as it was missing the photos of the cards but it was already accepted and verified on July 13

Acumule mis ganancias con dinero real, la verificación de la cuenta se realizó y fue aceptada el 12 de julio ya que faltaba las fotos de las tarjetas pero ya fue aceptada y verificada el 13 de julio

Hello evelynandreagarrido,

Can you please forward a screenshot of the pending withdrawal or any communication between you and the casino?

You can send it to nikolas.b@casino.guru.

OYou are here still nothing of the deposit an impudence

OEstasAquí aún nada del deposito un descaro

I just sent the photos. And if you can see the date of that withdrawal without counting the previous withdrawal that I had to cancel because you think you were wrong and BEWARE they never freeze the funds so that you can bet again and the withdrawal is never made, there are people who have been waiting for their deposit for months I find that Play is in the way, it should verify games that do not fulfill their part because a confident deposit and play hoping that it is as it says The page many non-compliance should fine this casino which in the end is lying and does not meet the withdrawal requirements for almost 2 months and I don't see any deposit what a horror they don't have professional ethics

Acabo de enviar las fotos. Y si puedes ver la fecha de ese retiro sin contar con el retiro anterior quetuve qué cancelar porque uno piensa que se equivoco y OJO ellos nunca congelan los fondos para que tu vuelvas apostar y nunca se haga el retiro hay personas que llevan meses esperando su deposito encuentro que Play estorbe debería verificar juegos que no cumple con su parte porque uno confiada deposita y juega esperando que sea como dice La página muchos incumplimiento se debería multar a este casino qué al final esta mintiendo y no cumple con los requisitos de retiro casi 2 meses y no veo ningún deposito qué horror no tienen ética profesional

Hello evelynandreagarrido,

Did you request for a new withdrawal since the last one was canceled? Please keep in mind that it might take up to 14 days to receive a payout once you request for it.

Dear evelynandreagarrido,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.