há 3 anosOriginalTradução
Há quase três semanas, espero que meus ganhos de 400 euros sejam pagos. Todos os dias recebo um novo e-mail informando que algum documento está faltando. Por mais de 2 semanas, não tive mais nada a fazer do que receber e enviar quaisquer documentos. 10 vezes cada documento. Agora, quando pensei que estava tudo completo, eles querem um certificado do meu antigo banco de que minha antiga conta foi encerrada. Mudei de banco em março deste ano. Não entendo o que meu cheque de banco tem em comum com meu lucro. Eles aceitaram de bom grado o dinheiro da minha nova conta. Chicane sem fim.
Traduzido automaticamente:
Big5Casino
há 2 anos
Dear Simi777,
Thank you for taking the time to leave this review.
We are sorry to see that it took three weeks for your payout to be processed.
I assume that this was due to your verification process and I'm sorry that it took longer than usual as if we receive all documents that we need from our players our verification takes a much shorter time.
Since we are a licensed casino due to strict anti-money laundry procedures we need to request certain kinds of documents, but we always explain in detail what we need.
Also, all documents that we are requesting from our players are in line with our Terms and Conditions, and they need to be provided to us so we could be able to process the payout.
The account verification procedure is not only there to ensure our customer's safety and security but it is also required by our gaming license provider as mentioned before.
Since we are not able to check your account if you have any questions please do not hesitate to contact us over our e-mail support@big5casino.com and our customer support department will be more than happy to assist you.
Best regards
Customer experience team
Thank you for taking the time to leave this review.
We are sorry to see that it took three weeks for your payout to be processed.
I assume that this was due to your verification process and I'm sorry that it took longer than usual as if we receive all documents that we need from our players our verification takes a much shorter time.
Since we are a licensed casino due to strict anti-money laundry procedures we need to request certain kinds of documents, but we always explain in detail what we need.
Also, all documents that we are requesting from our players are in line with our Terms and Conditions, and they need to be provided to us so we could be able to process the payout.
The account verification procedure is not only there to ensure our customer's safety and security but it is also required by our gaming license provider as mentioned before.
Since we are not able to check your account if you have any questions please do not hesitate to contact us over our e-mail support@big5casino.com and our customer support department will be more than happy to assist you.
Best regards
Customer experience team
