há 7 meses
Hi
I can't find on your site Palm Casino, can you help me ?
Palm Casino ...
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há 7 meses
Hello, could you please share the url, it looks like we don't have it in our database.
Do you have any idea why this situation happened? So far everything was fine?
há 7 meses
This casino
https://palmcasino5.io/
https://www.palm-casino.co.uk/
Try this both url
Why you don't have this casino ? And what I need do if I have problem with them?
há 7 meses
Hello, thank you for the URL.
Well, I guess the explanation is quite obvious: no one has reported the site yet. Not to mention that we can hardly spot every single casino on our own. 🙂 Thus, thank you for that!
However, we have Palmslot.io in our database; its URL is "https://palmcasino.io/" and the site is pretty bad. However, we have never heard about the other link—if that is the same website, I guess it is a special URL for UK players.
May I ask what has happened? You are welcome to complain, but it might be helpful for you to have a few tips or details about how the complaint process works beforehand. Feel free to read the instructions, too:
https://casinoguru-en.com/complaint-resolution-instructions
Could you please explain what the problem is? How may we help out?
Editado
há 7 meses
Hello
Unfortunately still I not received my withdraw £2186, account fully verified, they promiser me send me money in 36 hours becouse this is timeframe what they send me , I have also proofs for this.
Is over and over timeframe and still don't have money, they lied me non stop soon soon and soon we send you and nothing.
há 7 meses
So I don't know what to do , can I send complaint? If yes , where I can ?
há 7 meses
Hello, I wish it didn't come to this, but the casino must first try to resolve the issue with you. I empathize with you - the casino should adhere to its terms. However, as I said, we are not even familiar with the casino and have no contacts for example. At this point it is far too early for immediate help.
You may complain, but still we can step in only after a certain amount of time has passed. Specifically, we need to wait a full 14 days. Honestly, a couple of days is not such a big delay, although I understand you expected something else.
I suggest you politely stay in touch with the casino support. Please cooperate and make an effort to monitor the situation.
Please let me know if your account has undergone full verification.
há 7 meses
Hello
Yes of course, I start playing when my account was fully verified, I have two email about from KYC about my account is fully verified.
Together I have there 3808 euro.
Unfortunately yesterday they forced me to withdraw the payment because they said that the daily payment is up to 1000 euros and that per week I can withdraw a maximum of 2000 so I cancelled my withdraw 2186 euro and I did new withdraw yesterday €1000 , tell me also after 24 hours I can again withdraw 1000 € , max 2000 euro a week so in next hour will be over 24 hours and I try make second withdraw 1000 euro. For everything what I wrote you I have and I can send proofs.
At the moment I not received anything.
it's very bad that I wrote to them before and they never told me about withdraw limit.
That want me to cancel withdraws and play for lost my money but no , o stopped playing and I will wait for withdraw my money , together I have on Palm Casino 3808 euro
há 7 meses
Do you have also plan add this casino to your list ?
há 7 meses
I see, the limits are the matter now. You know you should consult the casino rules in the first place. Since I wasn't there, I cannot provide much insight into the conversation you had with support; however, it is important to always check withdrawal limits before registering your account. Typically, casino support does not initiate discussions about withdrawal limits. So, just to be certain, are the sme limits listed in the terms, at least?
In any case, it appears the support is quite responsive, which is excellent news indeed!
As I said, I informed colleagues from the Data Team; they will review the casino once they get to it. Take a month or so to publish the review, however.
Don't worry, I'll keep in touch with you, and if you have a problem, we don't need the review published to assist you.
há 7 meses
Hello
But you know , I speaking with support a lot time about missing my withdraw and never tell me about limits, I checked yesterday terms and yes in terma is one time about this , 1000 euro a day and 2000 euro a weekend, and on live chat tell me do 24 hours break after withdraw second payment.
Now 3 days ego I did withdraw 1000 and after 24 hours I did next 1000 and now I wait for my money, after one week I again make next withdraws becouse I have more almost 5000 euro there, together almost 7000. For everything I have screenshots if you need about withdraws , my account my balance and emails .
Yes casino is responsive but always the same copy paste soon soon and nothing .
Will be great if you can add this casino and peopl can find and raport when is something wrong, unfortunately I try find this casino in your site before I start play but I can't , then I find on trust pilot and there have 4.1 rating on 5 , but I see more positive reviews is fake ,like somebody wrote have two withdraws a day what is impossible becouse you can only request one withdraw. Trust pilot is very bad becouse remove true negative comments but leave fake positive.
Thank you so much , I will wait little a bit more now and I let you know . I hope they send me my money.
há 7 meses
Hello
I speaking with Palm casino a lot time about my missing withdraw but never informed me about limits.
Later when I send a lot emails tell me about limits.
I checked yesterday terms and Ia only one time about withdraw 1000 a day and 2000 a week but it is.
Also later in email informed me between withdraw do 24 hours break.
So few days ego I maked withdraw 1000 euro and over 24 hours I did next withdraw 1000 and now I wait .
Also I have more money there becouse without withdraws I have more almost 5000 euro so together almost 7000 euro.
Yes there are responsive but always copy paste , soon and soon 🙁
há 7 meses
Will be great if you can add Palm CASINO on your site , people need this , before I start I looking for this casino on your side but I not funded. Then I find this casino on trust pilot and there have 4.1 ranking on 5 , but there is a lot positive fake I think like somebody say about withdraw money two times a day what is impossible becouse you can only one time in 24 hours.
I see trust pilot remove true negative reviews but leave fake positive unfortunately.
Thank you for your message, now I will wait a little bit more and let you know , I hope everything will be ok.
há 7 meses
Hello,
Those are very low limits, I'd say and combined with the way support communicates, it is not very convincing.
You are correct to the point - the review is needed. Luckily, meanwhile, your posts will remain visible to others.
I hope you overcome this soon! Keep us updated; we're sure everyone wants to know how this casino handles the situation.
há 7 meses
Hello
Unfortunately I need your help , please help me .
After I did everything what they tell me , now I see Palm CASINO blocked me access toy account and the same time sent me emails about my both withdraws is rejected 🙁
I have there almost 7000 euro 🙁
Please help
há 7 meses
Look they robbed me for almost 7000 euro 😭😭😭 please check screenshots.
What a scammers before I start playing I sent all documents and also my address and they checked and verified everything and I was fully verified! They know it I am from UK , what a scammers ! Please help
há 7 meses
Hello, I'm sorry to see it has come to this.
Well, don't worry, my colleagues will investigate. I expect you to be quite familiar with the complaint process; now is the time to submit your complaint request against this site.
You won't find the casino in the list, but it's no problem at all; just use the option described under the list:
Add all screenshots and details—complete descriptions of the events, please.
Our mediators will shortly give it a look.
há 6 meses
Hello
When you add Palm Casino to your site , I would like leave review how Palm Casino robbed me almost 7000 euro.
há 6 meses
It will be soon added, hopefully. There has been a large number of new casinos coming in every day, so that's why some delays occur.
I'm really sorry about your experience, and we appreciate that you want to let everyone know about it.
há 5 meses
Obrigado pela informação!
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