IceBet Casino - Solicitação de retirada do jogador cancelada repetidamente.

On nov meet 7 I complete my wagering with the bonus, I deposit $65 and got $65 in bonus, after completion I managed to win 10,900 when I went to withdrawl they ask for documents, all documents uploaded and verified then I get an email stating I need to wait 3-14 days for provider to check game play, I wait the amount and everything was fine, the site claims we can do up to $400 transactions 3x a day. I get another email saying they will only process 1 $400 transaction every three days!! I try to speak to customer service in chat and they ALWAYS repeat the same thing as if I am talking to a bot! I email support and they too always reply the same thing, I’ve managed to get one $400 withdrawl completed and today I log into my account and the remaining pending transactions have been canceled! I went into chat to ask why and they said the system automatically rejects them?!?!? What the hell??? How am I supposed to withdraw if they ALWAYS CANCEL? I can’t send to speak to someone real and it seems like they are doing everything in their power to NOT pay me, this is incredibly unfair and I don’t understand why they are doing this to me. They are deliberately trying to make it impossible for me to get my winnings 

Dear kaptain308,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with IceBet Casino.

After checking the terms and conditions of the casino, I found this:

"- There is a limit of 3 simultaneous withdrawal requests. The maximum withdrawal limits per transaction / in 24 hours / month are determined as follows:

per transaction: €500 (or equals)

in 24 hours: €500 (or equals)"

Could you please forward the email you received from the casino and any relevant recent communication regarding the issue to my email at tomas@casino.guru?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear kaptain308,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.