Nifty Casino - A retirada do jogador está atrasada e faltam fundos.

Hello

my name is johan ****, i play at nidty casino. made a withdrawal of 2004 euros last Friday but today was paid 1772 euros. a difference of 232 euros. I contacted them and asked if I'm an idiot or don't understand fees or something. but now I don't get any reply emails.

hejsan

mitt namn är johan ****, jag spelar på nidty casino. gjorde ett uttag på 2004 euro i fredags men fick idag utbetalt 1772 euro. en differens på 232 euro. jag kontaktde dom och frågade om det jag är idiot oxh ibte förstår om avgifter eller nåt. men nu får jag inga svarsmail.

Dear kungen23,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Nifty Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Is this your first withdrawal from the casino?
• Have you received any justification or explanation from the casino before they stopped responding?
• Have you accumulated the winnings with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello

thanks for reply. on your questions.

1 no, I have withdrawn mini amounts a few times.

2 this morning a reply came in which they referred to paragraph 4:1 that was all there they mean that they charge fees for having everything possible.

3 no no bonus

hejsan

tack för svar. på dina frågor.

1 nej jag har tagit ut mini belopp några gånger.

2 idag på morgonen kom ett svar där dom hänvisade till paragraf 4:1 det var allt där menar dom att dom tar avgifter för ha allt möjligt.

3 nej ingen bonus

Have you requested for your withdrawal fees to be refunded? With what result?

yes, but it didn't go well. they refer to the 4:1 parargraph, there is no possibility that it can cost so much for a withdrawal.

nice of them

ja men der gixk dåligt. dom hänvisar till den parargrafen 4:1 finns ju inte en möjlighet att det kan kosta så myclet för ett uttag.

snutsigt av dom

I understand your dissatisfaction. If the casino refuses to refund the withdrawal fees, I am afraid there is no other recourse we can achieve. Unfortunately, we are not in a position to compel casinos to refund fees. Please understand that payment providers usually charge fees for processing payments. It can either be a transaction fee, currency exchange fee, or both. Unfortunately, this is very common and casinos usually can't be avoided. I would recommend asking support for information about the payment method with the lowest fees. If you experience this with all your withdrawals, my only advice is to choose another casino.

I am sorry for the disappointing result of your complaint Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding. Please do not hesitate to contact us if you run into issues with any online casino in the future.