1000 Spins Casino - O levantamento dos prémios dos jogadores está atrasado.

Hello ,

After winning with bonus funds, I successfully wagered everything and then played for a while with my real money balance. I now want to withdraw €1400. My withdrawal has been stuck on "processing" for 14 days! There's no progress, and I only receive the same emails and chat messages back from the supposed support. They claim everything is under review and it will take 7 to 21 business days. I've already completed the KYC verification.

Hallo ,

ich habe nach einem Gewinn mit Bonus Guthaben alles erfolgreich umgesetzt und danach noch eine Weile mit meinem Echtgeld Guthaben gespielt . Ich will mir jetzt 1400 Euro Auszahlen lassen . Meine Auszahlung steht jetzt seit 14 Tagen auf : wird bearbeitet ! Es ist kein Fortschritt zu erkennen und vom angeblichen Support kommen nur die gleichen Mails oder Chat Nachrichten zurück . Angeblich befindet sich alles in der Prüfung und es soll 7 bis 21 Werktage dauern . Die KYC habe ich bereits durch geführt .

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Skrtl89,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Skrtl89,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello ,

There's nothing new. My request still says "being processed" and support is asking for patience (it seems like they're just copying and pasting the same text over and over). They keep saying that payouts are being reviewed and that it takes 7-21 business days.

Greetings

Hallo ,

es gibt nichts Neues . Bei meiner Anfrage steht immer noch in Bearbeitung und der Support bittet um Geduld ( scheint als würde man aber immer den selben Text kopieren und einfügen ) . Man verweist immer drauf , dass Auszahlungen geprüft werden und es 7 - 21 Werktage dauert .

Grüße

Dear Skrtl89,

Thank you for the update.

Could you please provide screenshots showing the current status of your withdrawal request in your casino account?

Additionally, please share screenshots of your communication with the casino’s chat/support where they informed you that the payout is still under review and may take 7–21 business days.

This evidence will help us better understand the situation and proceed with your case accordingly.

Thank you in advance for your cooperation.

Karla

Here is the statement regarding the payout

Hier einmal die Aussage zur Auszahlung

Dear Skrtl89, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

Hello ,

I have not yet successfully completed a withdrawal at this casino.

I have successfully completed the KYC process, as far as I was required to.

I initially played with a bonus, but I achieved all the required turnover and then continued playing with the winnings for a while.

I only played casino games and no sports betting.

I'd be happy to send you a chat history via email.

Greetings

Hallo ,

Eine erfolgreiche Auszahlung habe ich bei diesem Casino noch nicht durch geführt .

Die KYC habe ich erfolgreich beendet , soweit ich dies musste .

Ich habe zuerst mit einem Bonus gespielt , habe aber die erforderlichen Umsätze alle erspielt und dann noch eine Zeitlang mit dem Gewinn gespielt .

Ich habe ausschließlich Casino Spiele gespielt und keine Sportwetten .

Einen Chatverlauf schicke ich ihnen gerne per Mail .

Grüße

Dear Skrtl89,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Kubo, (jakub.m@casino.guru)). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Karla Mayfly

Dear Skrtl89,

It’s a pleasure to e-meet you. My name is Kubo, and I’ll be handling your complaint moving forward.

If there have been any updates or new developments since your last message, please don’t hesitate to share them with me.

As part of our standard procedure, I would normally invite a representative from 1000 Spins Casino to join this conversation. However, since they have not yet registered a representative account on our platform, they are currently unable to respond directly within this thread.

Additionally, I want to be transparent that 1000 Spins Casino currently holds a low safety rating and has a poor track record in addressing player complaints. While this means the likelihood of a favorable response may be limited, I have reached out to their official support team through available channels to request assistance with your issue. I am awaiting their reply and will keep you informed of any updates.

Thank you for your understanding and patience throughout this process.

Best regards,

Kubo

Hello, my request was cancelled yesterday without explanation. I then inquired via chat. They told me it was a security check and that I should request it again, which I have now done. Now I'm supposed to wait another 7-21 business days. This is a rip-off!!

Hallo , gestern wurde meine Anfrage ohne Grund storniert. Habe dann im Chat nachgefragt. Dort wurde mir gesagt das es sich um einen Sicherheits Check handelt und ich es nochmal anfordern soll , diese habe ich jetzt getan . Jetzt soll ich wieder diese 7-21 Werktage warten . Das ist doch verarsche !!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

A miracle has happened! I actually received my payout today.

Ein Wunder ist geschehen ! Heute habe ich tatsächlich meine Auszahlung erhalten .

Dear Skrtl89,

I’m happy to hear that your issue has been resolved! I’ll mark your complaint as "resolved" in our system. Thank you for your cooperation. If you face any further challenges with this or any other casino, please feel free to contact our Complaint Resolution Center. We’re always here to help!

We hope you had a great experience with our services. Although we don’t charge fees or accept tips, your feedback is essential to us. If you could take a moment to share your experience on Trustpilot (link here), we would really appreciate it. Your honest review and any suggestions for improving our complaint resolution process would be invaluable, helping others who might need assistance.

Thank you for helping us improve!

Best regards,

Kubo