1xBet Casino PE - A conta do jogador foi encerrada.

Withholding of earnings and all my funds by considering me a third party using the account.

I sent photos showing my ID and the interface with the account and the available balance, I presented a utility bill from my home, a driver's license and they still blocked my account.

Retención de ganancias y de todos mis fondos al considerar que soy un tercero utilizando la cuenta.

Eh enviado fotos mostrando mi dni y el interfaz con la cuenta y el saldo disponible, presente recibo de servicio de luz de mi domicilio, licencia de conducir y aun así me bloquearon la cuenta.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you for submitting your complaint. I’m sorry to hear about the situation.

To better understand what happened, could you please clarify the following:

• What exact reason did the casino provide for blocking your account and withholding the funds?
• Did the casino specifically state that it believes your account was being operated by a third party?
• Were all deposits and withdrawals made using payment methods registered in your own name?

Please also forward any relevant communication with the casino regarding the verification and account closure.

Thank you in advance.

Best regards,

Attila