247Bet Casino - O jogador ainda não recebeu os seus prémios.

I deposited €20 and was given an automatic welcome bonus. I was never clearly informed of a €5 maximum bet restriction while the bonus was active. The platform never blocked or restricted my bets at any point. I contacted live chat about wagering requirements and an agent told me to keep playing and focus on slots - at no point warning me about the €5 limit. I completed all wagering requirements in full. I then withdrew €2,000 which showed as a pending withdrawal on 22/02/2026. 247Bet then cancelled my withdrawal and confiscated my winnings returning only my €20 deposit. I have formally disputed this with 247Bet and have also filed a complaint with the Malta Gaming Authority.

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Dear Cianlfc8,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Thank you for your response. I want to clarify that this is not a standard delayed withdrawal complaint. 247Bet have already cancelled my withdrawal and formally confiscated my €2,000 winnings, returning only my €20 deposit. This was confirmed in writing by their accounts team on 23/02/2026.

The casino’s reason for confiscation is an alleged breach of a €5 maximum bet rule during a welcome bonus. However I have evidence showing:

∙ Their own system accepted bets of €500 and €10 throughout my session without any warning or restriction

∙ Their own live chat agent directed me to keep playing, recommended specific games, and told me I could change my bet sizes freely

∙ The €5 rule was buried in small print behind an external link and never clearly communicated

∙ I completed all wagering requirements in full

∙ They verified my account AFTER confiscating my winnings

I have screenshots, live chat transcripts and video evidence proving all of the above. This is not a delayed payment issue - my winnings have already been taken. I would appreciate your team reviewing the evidence and intervening accordingly.

Dear Cianlfc8,

Thank you for the clarification and for explaining the situation in more detail.

Since you mentioned that the withdrawal was already cancelled and your winnings were confiscated, we will need to review supporting evidence before proceeding further.

Could you please provide the following:

1. A screenshot of your casino account showing the current balance and confirmation that your winnings were confiscated (or that your account has been blocked, if applicable).
2. A screenshot of the cancelled withdrawal request from your transaction history.
3. A copy of the written communication from the casino (email or live chat transcript) where they confirm the confiscation and state the reason for it.
4. If possible, a screenshot of the bonus details that were active on your account at the time (including the €5 maximum bet rule).

You may upload sensitive information directly here in the complaint thread. If needed, you can mark it as sensitive so it will not be publicly visible.

Once we review the evidence, we will assess the situation and proceed accordingly.

Karla

Dear Cianlfc8, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

Dear Cianlfc8,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi Karla I have already emailed the stuff you had asked for thanks.

Dear Cianlfc8,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. I checked the bonus T&Cs and I found this:

8:The maximum bet allowed whilst the welcome bonus is in play is €5. Should you bet higher than this while the welcome bonus is in play, we reserve the right to confiscate all winnings.

Our position is closely explained in Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#max-bets: The max bet rule is, in fact, an industry standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule. We prefer not to go against industry standards by penalizing casinos that use the maximum bet rule against players from time to time. However, if you feel like you have been accused mistakenly and betted less than 5€, feel free to forward me your game history together with a link to the specific bonus that you redeemed and played. My email address is karla.m@casino.guru.

If there is any other relevant communication between you and the casino, please send it as well.

Thank you in advance for your reply.

Best regards,

Karla M.

Dear Cianlfc8,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru