4raBet Casino - O levantamento dos prémios dos jogadores está atrasado.

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Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear ArjunGawas,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Hello,

I would like to follow up on my complaint regarding my delayed withdrawal from 4raBet.

I placed my withdrawal request on 19/03/2026, and despite the status showing as "paid out", I have still not received the funds in my bank account. It has now been a significant delay.

I have already contacted the casino support multiple times and also provided my bank statement and all required documents, but they keep saying the issue is with the finance team and asking me to wait without giving any clear timeline.

The disputed amount is ₹37,226, which is a large amount for me. This delay is causing serious concern and frustration.

I kindly request Casino Guru to intervene and escalate this matter with the casino to ensure my payment is processed as soon as possible.

Please let me know if you need any additional information from my side. I am ready to cooperate fully.

Thank you for your support.

Dear ArjunGawas,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

No, till now I have not yet received or been credited with my withdrawal amount. I have been in constant contact with the support team, but they keep telling me that my case is with the finance team and asking me to wait repeatedly. Additionally, I have requested the transaction number (UTR) multiple times, but they are refusing to provide it.

Dear Casino Guru Team,

I would like to request urgent escalation of my complaint. My withdrawal request dated 19/03/2026 is still not credited, and it has now been more than 15+ days.

The 4rabet casino support team keeps giving the same response that my case is with the finance team and asking me to "wait", but they have failed to provide any valid transaction proof or UTR number.

If the withdrawal has truly been processed, they should be able to provide:

UTR / transaction reference number

Payment provider details

Exact processing date.

Their inability to provide this raises serious concerns about whether the payment was actually processed.

This continuous delay without transparency appears to be intentional stalling.

I kindly request Casino Guru to intervene more strongly, escalate this matter to the casino representative, and ask them to provide concrete proof of payment.

I am fully cooperating and ready to provide any additional information if required.

Looking forward to your urgent support in resolving this issue.Thank you.

Dear ArjunGawas, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

Dear ArjunGawas,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Lucia, lucia.s@casino.guru. This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Karla Mayfly

Hello ArjunGawas,

My name is Lucia and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear 4raBet Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Lucia

Hello ArjunGawas, we understand your concern regarding the withdrawal marked as paid out but not yet received in your bank account.

Your case, including the provided bank statement, is currently under review by our finance team and we are awaiting a response from the payment provider to clarify the transaction details.

We sincerely apologize for the delay and lack of updates, and we will ensure your case is followed up with priority.

Please contact our support team via Telegram @help4rabet_support_bot or email help@4rabet24.com

so we can keep you informed and assist you further.

Dear Lucia,

Thank you for your assistance.

The casino has responded stating that the withdrawal is marked as paid out, but I have still not received the funds in my bank account.

They mentioned that the case is under review and that they are waiting for a response from the payment provider. However, they have not provided any transaction proof such as a UTR number or confirmation of the transfer.

I kindly request the casino to provide official proof of the transaction, including the UTR number, date, and payment details, so that I can verify it with my bank.

Thank you for your support.

Best regards,

Dear ArjunGawas, we understand your concern regarding the withdrawal and the need for clear transaction confirmation. Your case, along with the provided bank statement, is currently under review by our finance team, and we are awaiting a response from the payment provider to clarify the transaction details, including the confirmation information. We sincerely apologize for the delay and will ensure your case is followed up with priority.

Dear 4raBet Casino,

Could you please provide an estimated timeframe for how long this process might take? Having a clearer expectation would help ease the situation for all parties involved. We would also appreciate it if you could keep us regularly informed of any progress or new developments.

Thank you in advance for your cooperation.

Dear ArjunGawas,

We understand your concern regarding the withdrawal that shows as completed but has not yet been reflected in your bank account.

Your case, along with the bank statement you provided, is currently being reviewed by our finance team. We are also in contact with the payment provider and are waiting for their confirmation to verify the transaction details.

We apologize for the delay and appreciate your patience. Please be assured that your case is being actively followed up and handled with priority, and we will update you as soon as we receive further information.

Dear 4raBet Casino representative,

Thank you for your attention to this matter. We would appreciate it if you could keep us informed of any developments as they occur.

My withdrawal has been pending since 19/03/2026 (43 days). This delay is unacceptable.

Please provide within 24 hours:

Exact current status of my withdrawal

Transaction reference / UTR number

Date funds were sent to payment provider

Confirmation whether transaction failed, reversed, or is still processing

Exact resolution timeframe

If this cannot be resolved immediately, please cancel and return the amount to my casino balance for withdrawal through another payment method.

I am extremely dissatisfied with this repeated generic response.It has now been 45 days since my withdrawal request, and I am still receiving the same vague update without any concrete explanation or proof of progress.

Please clearly explain:

1. What exactly has your finance department been doing for the past 45 days?

2. What is the payment provider currently verifying, and why is this taking such an unreasonable amount of time?

3. What specific action has been taken so far on my case?

4. What is the exact timeframe for resolution? Please provide a clear number of days, not a general statement like "we are reviewing."

5. Can you provide documented proof that this matter is actively being handled with the payment provider?

Saying my case is being handled "with priority" is not meaningful without actual updates or evidence.

I request a straightforward and transparent response. If this issue cannot be resolved immediately, I expect a clear escalation update and a definite resolution timeline.

Please do not send another generic template reply.

Hello ArjunGawas, we understand your concern regarding the delay and the lack of clear updates on your withdrawal.

As previously mentioned, your request is still under review by the payment provider and remains in progress, which is why the timeline depends on their verification process.

We are monitoring your case and will update you as soon as there is any confirmed progress.

Dear 4raBet Casino Team,

Please keep us informed of any new developments regarding this case.

We would also appreciate it if you could treat this matter as a high priority, as the player is becoming increasingly concerned and it has been quite some time without any substantial update.

Thank you in advance for your cooperation.

Saying this is easy, but it has now been 48 days and I still have not received any proper response or substantial update regarding my withdrawal.

I have repeatedly followed up and submitted all required documents, including my bank statement, yet I continue to receive the same generic replies without any clear resolution timeline.

This delay is unacceptable. I request an immediate concrete update on my case and confirmation of when my withdrawal will be credited to my bank account.

Hello ArjunGawas, we understand your concern about the delay and the lack of clear updates regarding your withdrawal. As mentioned earlier, your request is still being reviewed by the payment provider and is currently in progress. The timeframe depends on their verification process. We are actively monitoring your case and will inform you as soon as there is any confirmed update.

48 days for a payment provider verification is far beyond any reasonable timeframe.

You keep saying the case is "being monitored" and "under review," but till date there has been no actual update, no proof of transaction, no reference number, and no clear resolution timeline.

Please explain specifically what exactly is being monitored, what action has been taken during these 48 days, and why this issue still remains unresolved.

I request a concrete update, including:

1. The current status from the payment provider
2. The transaction/reference ID
3. The exact reason for the delay
4. A definite timeline for resolution

Generic responses are no longer acceptable after 48 days. If this cannot be resolved immediately, please escalate this matter to senior management and provide a final response.

Hello ArjunGawas, we understand your frustration regarding the long waiting time and the lack of final resolution so far. As previously mentioned, your withdrawal case and the provided bank statement are still under review with the payment provider, and at the moment we have not yet received a final response from their side. We continue to monitor your case and will inform you immediately once there is any confirmed update or resolution. For any further assistance, please contact our support via Telegram @help4rabet_support_bot or email help@4rabet24.com

I have already waited for a very long time and now I am losing hope.

Please tell me clearly how much longer I have to wait for my withdrawal to be credited.

It has been many days, and I am still only receiving repeated generic replies without any proper update.

I need a clear explanation of the delay and the exact expected date for my withdrawal to be processed.

Hello ArjunGawas,

We completely understand your frustration regarding the extended waiting time and the fact that the issue has not yet been fully resolved. As mentioned earlier, your withdrawal case together with the bank statement you provided is still under review by the payment provider.

At the moment, we are still waiting for their final response and confirmation regarding the transaction status. Please rest assured that your case continues to be actively monitored by our team, and as soon as we receive any verified update or resolution, we will inform you immediately.

We sincerely appreciate your patience and understanding while the investigation is ongoing.

Dear Lucia,

As my case mediator, I kindly request that you review the last seven replies from 4rabet regarding my withdrawal case.

All of them contain the same generic response stating that the case is still under review by the payment provider, without any actual progress or specific update.

It has been an extremely long delay, and I need factual information rather than repeated template responses.

Please provide the following:

1. The exact date my case was escalated to the payment provider

2. The reference or ticket number for this investigation

3. The exact reason for this unusual delay

4. A clear estimated timeline for final resolution

I request a concrete and transparent update on my case as soon as possible.

Dear 4raBet Casino Team,

As you can see from the player’s recent messages, the prolonged delay and repeated generic responses have understandably caused significant frustration and concern on the player’s side.

If possible, we would appreciate it if you could provide any closer information or additional details regarding the current status of the case, particularly concerning the points raised by the player. Even a more specific explanation regarding the nature of the delay, the escalation process, or an estimated timeline would help ease the tension and reassure the player that the matter is actively progressing.

Additionally, having a clearer understanding of the situation would also help us better manage expectations regarding the resolution of this complaint.

Thank you in advance for your cooperation and assistance. We will await your response.

Dear ArjunGawas, we understand your frustration regarding the long withdrawal delay and the repeated updates you have received. Please note that your withdrawal request has already been successfully processed from our side, and the related bank statement has been forwarded to the payment provider for additional verification. At the moment, the remaining procedures are being handled on their side, and we are continuing to monitor the case closely while awaiting their final response. Unfortunately, the exact processing timeline depends on the payment provider’s internal investigation procedures, which are outside of our direct control. As soon as we receive any confirmed update regarding the verification or transaction status, it will be shared with you immediately. We appreciate your patience and understanding while the process is being completed.

4RABET Support

I would like to ask both 4RABET and the payment provider whether an "internal investigation" normally takes 66 days to complete.

The continuous delay and repeated generic responses have caused serious concern and frustration.

Based on my experience, I strongly advise people to be cautious while using the 4RABET platform, as this situation appears highly unprofessional and unfair.

Dear 4raBet Casino Team,

I wanted to kindly inquire if there have been any updates.

Dear ArjunGawas, we understand your concern regarding the long verification process and the delay in receiving the funds. Please note that your withdrawal has already been successfully paid out from our side, and the provided bank statement has been forwarded to the payment provider for additional verification. At the moment, the remaining checks are fully handled on their side, and we are continuing to monitor the case while awaiting their final response.

4RABET Support

If the payment provider is responsible for the delay, then please provide their contact number or official contact details so I can directly follow up regarding my pending withdrawal.

Today, the 70th day has been completed, and I am still receiving only generic responses without any proper resolution or clear timeline.

At this point, it feels like 4RABET is only shifting the blame to the payment provider without providing any transparency regarding my funds.

Dear Lucia, please reduce the response time, as my withdrawal has been pending for 70 days. I have no patience left to wait anymore.

Dear ArjunGawas,

I understand that waiting for updates and responses during the complaint process can be frustrating, especially when the matter involves delayed payments or unresolved account issues.

I would like to clarify that the timers displayed on the Casino Guru complaint page are not intended to force casinos to take action or to guarantee that payments will be processed within a specific timeframe. Their purpose is to keep the complaint process fair and organized for all involved parties by ensuring that both the player and the casino are given the same amount of time to respond to inquiries and provide relevant information.

Since Casino Guru is neither a legal authority nor a gambling regulator, we do not have the power to force casinos to make payments or take specific actions. Our role is to act as an independent mediator, help maintain communication between both sides, and keep the process moving forward so that the case does not become stagnant.

The timers mainly serve as a transparent framework that helps structure the communication process, ensures fairness, and allows both parties reasonable time to react and address any outstanding issues that may need clarification or resolution.

Please also understand that if we significantly shorten the response timers for the casino, this could ultimately force us to close the complaint as unresolved due to lack of communication from the casino’s side. In some cases, this may reduce the chances of reaching a successful resolution and could potentially affect the possibility of you receiving your funds.

I understand that the waiting periods may feel lengthy at times, but please keep in mind that these timelines are designed to maintain a fair resolution process for everyone involved.

Thank you for your patience and understanding.

Dear 4raBet Casino Team,

Could you please provide a response to the player’s aforementioned inquiry?

We would appreciate it if you could prioritize this matter, actively monitor the case, and keep us informed of any developments, as this complaint has already been ongoing for a considerable amount of time.

Thank you for your cooperation.

Thank you, Lucia Madam, for all your support and assistance. I truly appreciate your efforts and the time you have dedicated to helping me with my case.

Dear Lucia Madam,

Thank you for your continued support and assistance with my complaint.

I received a payment receipt from 4rabet showing that a withdrawal of INR 37,226 was supposedly processed with UTR 644471731045. However, the amount has still not been credited to my Kotak Mahindra Bank account.

I contacted Kotak Bank and provided them with the receipt and UTR for investigation. The bank has officially confirmed by email that:

There are no holds or restrictions on my account.

My account is able to receive credit transactions.

The amount of INR 37,226 has not been credited to my account.

I should follow up with the remitter's bank for further investigation.

Based on the bank's response, it appears that the transaction cannot be located on the beneficiary side. I kindly request that 4rabet investigate this matter with the remitter bank and provide proof of successful settlement or initiate the necessary trace.

I have attached 4rabet's screenshot and my bank's official response for reference.

Thank you again for your assistance. I look forward to your support in resolving this matter.

Kind regards,

Dear 4raBet Casino,

I would greatly appreciate it if you could clarify the situation and provide any documentation that confirms the transaction was completed on your end. Thank you for your assistance.

Dear Lucia,

Thank you for your continued assistance with my complaint.

I would like to inform you that 4rabet has completely failed to provide the actual transaction details of the funds they claim to have transferred to my bank account. Instead of providing verifiable payment information, such as the sender's bank details, transaction confirmation, or traceable payment records, they have only sent a receipt that appears questionable and does not prove that the funds were actually transferred.

The receipt provided by 4rabet is attached herewith for your review. My bank has confirmed that the disputed amount has not been credited to my account, and 4rabet has not provided sufficient evidence to prove that the transfer was successfully completed.

I kindly request that you ask 4rabet to provide proper and verifiable transaction details instead of sending this receipt, so that the payment can be independently traced and verified.

Thank you for your support and assistance in resolving this matter.

Kind regards,

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello Lucia Madam,

I have reviewed the payment receipt that was provided, and I am unable to verify it as genuine proof of payment.

There are several concerns with the document:

• The receipt is displayed from an amazonaws.com web address rather than an official banking domain. • The format and wording ("Payment Execution Confirmation") do not match typical bank-issued transaction receipts. • The completion date shown appears inconsistent. • A screenshot alone is not sufficient evidence that funds were successfully transferred and credited.

Please ask 4rabet to provide genuine payment proof issued directly by the remitting bank, including:

1. Official bank transaction receipt or PDF.
2. Valid UTR/Reference number that can be verified by the receiving bank.
3. Remitter bank name and account details (where permitted).
4. Proof that the transaction was successfully settled and not merely initiated.

Until verifiable banking evidence is provided and the funds appear in my account, I cannot consider this payment confirmed.

Thank you.

Dear 4raBet Casino Team,

I would greatly appreciate it if you could clarify the current situation and provide any documentation or evidence confirming that the transaction was successfully processed on your end.

Additionally, have you received any updates from the payment provider regarding the transaction? At present, we have very limited information about what happened to the funds, which makes it difficult for us to assess the situation and assist in resolving the issue.

We kindly ask for your cooperation and a detailed response to our inquiries. Please understand that if we do not receive meaningful communication from your side, we may eventually be forced to close the complaint as unresolved due to a lack of cooperation. Such an outcome would negatively affect the casino's rating on Casino Guru.

Thank you in advance for your assistance. We look forward to your response.

Dear Arjun Gawas,

Thank you for the document provided.

Unfortunately, the response from your bank is not sufficient for further investigation. To continue reviewing your case, we require an official response from the bank that specifically references the UTR number of the disputed transaction.

The bank's response must clearly confirm that:

The transaction with the specified UTR was checked by the bank.

The funds associated with this UTR have not been credited to your account.

The bank is unable to locate any incoming payment corresponding to this UTR

A general statement that the funds were not received is not enough. The response must explicitly mention the UTR and the result of the bank's trace for that transaction.

Please request such a confirmation from your bank and provide it to us so that we can continue the investigation with the payment provider.

Thank you for your cooperation.

4RABET Support

Dear ArjunGawas,

At this point, I would kindly ask you to provide the document requested by the casino, if possible. While I understand that obtaining such a statement from your bank may require additional effort, it could help the casino and its payment provider further investigate the matter and potentially locate the missing funds. I would appreciate it if you could inform me once this has been done, so we can stay updated on the current status of the matter

Dear 4RABET Team,

Thank you for clarifying what information is required from the player's bank.

Should the player provide the requested document, I would appreciate it if you could prioritize this investigation and work closely with your payment provider to locate the missing funds as quickly as possible. A significant amount of time has already passed since the withdrawal was processed, and the player has still not received the funds.

I believe it is understandable that the prolonged uncertainty has caused frustration for the player. Therefore, I kindly ask that, once the requested documentation is submitted, all reasonable efforts be made to expedite the investigation and provide a clear outcome without unnecessary delay.

Thank you both for your cooperation. I look forward to further updates.

Dear 4raBet Casino Team,

Could you please provide the player with answers to the questions and concerns raised in their latest message?

I believe a direct response from your side would help clarify the situation and ensure that the player has a better understanding of the circumstances surrounding their case.

Dear Lucia Madam,

Thank you very much for all your help and support until now. 🙏🏻

I have already provided my bank statement, the bank's email response, and the screenshot as requested. If these documents are still not sufficient for 4rabet, then I have decided to give up on this matter.

I no longer want to pursue my money.

I kindly request you to please close this case.

Finally, I would like to say that throughout this investigation, 4rabet has not provided any proof showing that the disputed transaction was successfully completed.

Thank you once again for your time and assistance.

Kind regards,

Dear ArjunGawas,

Thank you for your message and for your cooperation throughout this investigation.

I understand your frustration and appreciate the effort you have made in providing the requested documents, including your bank statement, the bank's response, and the supporting screenshots.

Before closing the complaint, I would like to wait for the casino's response regarding the documentation you have recently submitted. This will give them a final opportunity to review the evidence and provide any additional information that may help clarify the status of the disputed transaction.

If the casino fails to provide a substantial response or sufficient evidence supporting its position, I will proceed with closing the complaint as unresolved due to the lack of evidence from the casino's side.

Thank you again for your patience and cooperation. I will keep you informed of any developments. Please let me know of there are updates on your side.

Thank you, Lucia Madam. If 4rabet again provides only a generic response and fails to provide valid transaction proof, I kindly request you to close this case. I do not wish to continue this matter further if proper transaction details are not provided.

Dear Lucia,

Thank you for your message. We have carefully reviewed the documents provided by the player. Unfortunately, the submitted documentation is still not sufficient for further investigation. We require an updated bank statement covering the relevant period, as well as an official response from the bank that explicitly references the disputed UTR, confirms that the transaction was traced, states that no incoming payment associated with this UTR was credited to the player's account, and that the bank was unable to locate the transaction. Once these documents are provided, we will promptly continue the investigation with the payment provider.

4RABET Support

Dear ArjunGawas,

Could you kindly provide the requested documents to the casino? Additionally, I would appreciate it if you could also send them to me at lucia.s@casino.guru so that I can review them and address any potential issues. Thank you for your cooperation.

Dear Lucia,

Thank you for your message.

I have already submitted my bank statement and the bank's response as requested. Despite this, 4rabet has still not provided any valid proof that the payment was successfully credited to my bank account.

At this point, I can provide you with my bank's contact details. If you would like to verify the matter directly, you are welcome to contact my bank and confirm whether any such transaction was ever received.

Kotak Mahindra Bank Customer Care: 1800 4100Email: customersupport@kotak.com

Thank you for your continued assistance and for reviewing my case. Since I have already provided all the evidence available to me, I kindly request that you close this case. I have decided to give up pursuing this matter.

Kind regards,

Dear 4raBet Casino Team,

I would appreciate it if you could provide an update regarding the current status of this case. Are there any new developments that you could share?

Dear Lucia Madam,

I would like to inform you that my bank has advised me that, for further investigation, they require additional evidence from 4rabet's payment provider.

Please ask 4rabet to submit the following:-

A copy of the payment provider's bank statement showing the disputed transfer, bearing the bank's official signature and stamp.

An official bank response from the payment provider's bank, also signed and stamped, confirming whether the funds were actually transferred to my bank account.

My bank has specifically requested these documents for further investigation and verification of the disputed transaction.

This documentation is necessary to independently confirm whether the payment was actually transferred to my bank account or not.So far, 4rabet has not provided sufficient evidence proving that the disputed withdrawal was successfully credited to my account.

Thank you for your assistance in ensuring this matter is resolved based on verifiable banking evidence.

Dear Lucia Madam,

To continue the investigation, we kindly ask the player to provide the following documents:

An official response from their bank specifically regarding the disputed transaction, clearly confirming whether the funds associated with the provided UTR were credited to their account or not.

An updated bank statement covering the period from the date of the withdrawal up to the present day.

These documents are required so we can proceed with the investigation and coordinate with the relevant parties.

Thank you for your cooperation.

Kind regards,

4RABET Support

Dear 4raBet Casino Team,

The player has already stated that they submitted both the requested bank statement and the bank’s official response regarding the disputed transaction.

Could you please confirm whether these documents were previously received from the player? If they were received but could not be accepted, please clarify why they were rejected and specify what information was missing or insufficient.

At present, the case appears to be going in circles, with both parties repeatedly requesting documentation from one another without clear confirmation of what has already been provided or why it was deemed inadequate.

We would therefore appreciate a clear explanation of which documents you have received, whether they were reviewed, and precisely what additional evidence is still required from the player.

Dear Lucia,

I I have already submitted my bank statement, the email response from my bank, and my bank's contact details.

I would now like to ask what evidence 4raBet has provided so far to prove that the payment was actually credited to my account.

Apart from sharing a UTR number, they have not provided any official proof from their payment provider's bank, such as a signed and stamped confirmation or bank statement showing that the funds were successfully transferred to my bank account.

Thank you for your assistance.

Dear Lucia,

I I have already submitted my bank statement, the email response from my bank, and my bank's contact details.

I would now like to ask what evidence 4raBet has provided so far to prove that the payment was actually credited to my account.

Apart from sharing a UTR number, they have not provided any official proof from their payment provider's bank, such as a signed and stamped confirmation or bank statement showing that the funds were successfully transferred to my bank account.

Thank you for your assistance.

Dear 4raBet Casino Team,

We are following up on our previous message, as the questions raised have not yet been addressed.

The player has stated that both the requested bank statement and the bank’s official response regarding the disputed transaction were already submitted. Could you please confirm whether these documents were received and reviewed?

If the documents were rejected or considered insufficient, please provide a specific explanation of the reasons. In particular, please clarify what information was missing, unclear, or did not meet your requirements, and identify precisely what additional evidence the player is expected to provide.

At this stage, simply repeating the request for documents without confirming what has already been received does not help move the complaint toward a resolution. A clear and substantive response is therefore necessary to avoid further unnecessary delays.

We kindly ask you to address each of the above points directly.

Dear ArjunGawas, thank you for your message. At this time, we have not yet received the required documents needed to complete the investigation. We kindly ask you to provide the requested information so that we can proceed with reviewing your case. Once we receive all the necessary documents, our team will carefully examine them and provide you with an update as soon as possible. Thank you for your cooperation and understanding.

4RABET Support

Dear Lucia Madam,

Please find attached my latest bank account statement, which I have sent to your email at lucia.s@casino.guru.

I have already submitted my bank account statement several times. I kindly request you to review it once again and take a final decision on this case.

To date, 4rabet has not provided any valid proof or official supporting documents showing that the disputed amount was successfully credited to my bank account. If they claim the payment was completed, they should be able to provide verifiable transaction evidence, such as a UTR/reference number or other official proof confirming that the funds were received in my account.

Since they have failed to provide any such evidence, I respectfully request that you review my attached bank statement and make a fair and final decision based on the available evidence.

Thank you for your time and assistance.

I look forward to your final response.

Kind regards,

Hello ArjunGawas,

We would like to update you that due to Lucia, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Lucia has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Lucia will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear 4raBet Casino Team,

Could you please clarify exactly which documents or information are still missing from the player?

ArjunGawas claims that he has already provided all the requested documentation, so it would be very helpful if you could specify precisely what has not yet been received or what additional information is required.

Dear ArjunGawas,

I have sent you an email regarding this matter. Please take a moment to check your inbox at your earliest convenience.

Thank you both for your attention to this matter.

Dear 4rabet Support,

Please do not send me the same generic response again.

You have stated that my withdrawal has already been processed from your side. If the payment was actually transferred to my bank account, provide proof of the transfer, including the bank/payment provider transaction reference, transfer date, amount, and any payment confirmation or transaction receipt showing that the funds were sent to my account.

Simply telling me that your Finance Team is checking with the bank does not prove that the payment was successfully transferred.

I have already provided my bank statement. Now I expect clear evidence from your side that the payment was actually sent.

Please provide the transfer proof and transaction details rather than another generic response.

Regards,

Dear Lucia, Casino Guru Mediator,

4rabet has already sent me this same receipt before, and it appears to be questionable.

My concern is straightforward: if they are asking me to provide an official bank statement with a stamp/signature as proof, then why are they unwilling to provide proper and verifiable proof that the transaction was actually completed and credited to my account?

I am specifically requesting the official transaction proof showing the sender’s name, transaction date, amount, and UTR/reference number, so that my bank can independently verify the payment.

If the payment was genuinely made, providing this information should not be a problem. I believe both sides should be held to the same standard of verification.

I am willing to provide the required official bank documents, but I also expect 4rabet to provide authentic and verifiable evidence of the alleged transaction.

Please ask 4rabet to provide the proper transaction proof with the sender details and UTR so this matter can be independently verified.

Dear 4raBet Casino,

In your previous communication, you mentioned that the player’s bank statement had been forwarded to your Finance Team and that they were coordinating with the bank and payment provider to clarify why the funds had not yet reached the player’s account.

Could you please provide us with an update on the outcome of this investigation? In particular, have the bank and payment provider confirmed that the funds were successfully credited to the player’s account? Was the bank statement provided by the player reviewed, and if so, what was the result of that review?

We would also appreciate it if you could share the response received from the bank and/or payment provider and provide a clearer explanation of how the issue was resolved on your side. At the moment, we seem again to be going in circles, and more detailed information would help us better understand the situation.

If possible, please also provide any supporting documentation or relevant communication with the bank/payment provider confirming the status of the transaction and supporting your position.

Thank you in advance for your cooperation.

Dear 4raBet Casino Team,

We were under the impression that the player had already submitted both the bank letter and the bank statement confirming that the funds were not credited to their bank account.

Could you please confirm whether you previously received these documents from the player? If so, could you also clarify why they were not accepted?

At this stage, we do not see a reason for the player to submit the same documents again without a clear explanation as to why the documents previously provided were insufficient or rejected.

We would therefore appreciate it if you could clarify exactly what was missing or incorrect in the previously submitted documents, so the player can provide the required information in the correct form.

Thank you for your cooperation.

Dear ArjunGawas,

As you can see from the casino’s response, the next step would be to contact your bank once again and ask them to trace the transaction specifically using the UTR number provided by the casino: *********1045.

Please ask the bank to check this exact reference and, if possible, provide you with a clear written response regarding the status of the transaction.

We understand that this may be inconvenient, but at this stage, this is unfortunately the only practical step we can recommend. Casino Guru does not have the authority or access to communicate directly with banks or payment providers, nor can we trace the transaction on their behalf.

If the bank is unable to provide any further assistance, please feel free to let us know and share any response or documentation you receive from them. We will be happy to review any new information available. However, without additional details from the bank regarding this specific transaction, our options to move the case forward may unfortunately be limited.

Dear Lucia,

I visited my bank and asked them to check the transaction specifically using the UTR number provided by 4rabet: *********1045.

The bank checked their system and confirmed that they could not find any transaction associated with this UTR number. They advised me to ask 4rabet to provide valid transaction details or proper payment proof so that the transaction can be traced.

I have already provided my bank statement and cooperated fully with the investigation. Since the bank has confirmed that there is no transaction recorded under the UTR provided by 4rabet, I request that 4rabet provide valid and verifiable proof of payment, including the correct transaction reference/UTR, payment date, amount, and other relevant transaction details.

Please consider this update from my bank and ask 4rabet to clarify the discrepancy.

Thank you for your continued assistance.

Best regards,

One of the worst withdrawal experiences I have ever faced with a platform.

My withdrawal has been pending since 19/03/2026, and despite repeatedly providing my bank statement and requesting valid payment proof/transaction details, I have still not received a satisfactory resolution.

I request that this complaint remain visible to the public so that other customers can be aware of my experience and carefully consider the risks before using this platform. I do not want anyone else to face the same withdrawal-related problems that I have experienced.

Dear ArjunGawas,

After carefully reviewing all the information and evidence provided throughout this complaint, unfortunately, we have reached a point where we are unable to move the case forward.

The casino maintains that the disputed withdrawal was successfully processed. However, we have not received sufficient verifiable evidence confirming that the funds were successfully received by you. While the casino has provided transaction information and made repeated statements regarding the payment, we have not been provided with substantial supporting documentation or written communication from the payment provider or relevant financial institution that would allow us to independently confirm that the transaction was successfully completed and settled.

At the same time, you have provided your bank statements and informed us that your bank was unable to locate the transaction using the UTR/reference supplied by the casino.

Unfortunately, throughout the investigation, we have reached a situation where both parties have repeatedly requested additional information or evidence from one another, but neither side has ultimately been able to provide documentation that conclusively establishes what happened to the disputed funds.

As Casino Guru is neither a legal authority nor a gambling regulator, our possibilities in cases involving payment tracing are limited. We do not have access to the casino's payment provider or the banking systems involved, and we cannot independently trace a financial transaction on behalf of either party.

At this stage, we therefore cannot determine whether the disputed funds are currently held by the casino, the payment provider, an intermediary financial institution, or somewhere within the banking network. Without reliable evidence establishing the location and final status of the funds, we cannot fairly determine which party is responsible for the missing payment.

For these reasons, and as we have exhausted the reasonable options available to us as an independent mediator, we are forced to close this complaint as unresolved due to insufficient evidence.

Since you have stated that your bank was unable to locate the transaction using the provided UTR, we recommend contacting the relevant payment provider, if possible, and asking them to formally trace the transaction. Unfortunately, as a third party, Casino Guru cannot request such a trace on your behalf.

You may also consider submitting a complaint directly to the gambling authority under which the casino operates. Please keep in mind, however, that some gambling authorities may not investigate disputes that primarily concern payment processing.

I am sorry that, despite the considerable time and effort invested in this case, we were unable to establish conclusively what happened to the disputed funds or help bring the matter to a satisfactory resolution.

Thank you for your patience and cooperation throughout the complaint process.

Best regards,

Lucia

Casino Guru