7Play77.com Casino - O jogador acredita que o seu pagamento foi atrasado.

Good morning. I contacted Cassino dos Guru because I received a bonus from 7play77 Casino and won 8,000 reais. I went to make a withdrawal, and they told me I would have to make a 20-real deposit. I did that, and then they asked me to wager the deposit amount. I did so and reached 11 ,000 reais. I tried to withdraw, and they asked me to make another deposit of 30 reais. I did that, and then they asked me again to wager the amount I deposited. I did so and managed to reach 30,000 reais. I tried to withdraw, but they said I’d have to make another deposit of 50 reais. I did that and managed to reach a little over 30,000 reais. I tried to withdraw, but it failed. They asked me to contact support, so I went to

Bom dia entrei em contato com o Cassino dos guru porque ganhei um bônus do cassino 7play77 e ganhei 8 mil reais fui fazer a retirada e pediu que eu teria que fazer um depósito 20 reais eu fiz aí pediu para eu jogar o valor do depósito eu joguei fiz 11 mil reais fui fazer a retirada pediu para eu fazer mais um depósito de 30 reais eu fiz aí pediu de novo que eu jogasse o que eu depositei eu joguei nessa consegui fazer 30 mil reais fui fazer a retirada que teria que fazer mais um depósito de 50 reais eu fiz aí consegui fazer 30 mil reais e pouco fui fazer a retirada e falhou pediu que eu entrasse em contato com o suporte eu entrei

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Dear Marco1111,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Good morning. So far, they haven't made the payment. I went straight to the 7play77 casino to see if I could make a withdrawal, but I couldn't. I'm counting on you guys at Guru dos Cassinos to sort this out for me.

Bom dia até o momento não fizeram o pagamento entro direto no cassino 7play77 pra ver se consigo fazer a retirada e não consegui confio em vcs da guru dos cassino pra resolver isso pra mim

Dear Marco1111,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Good evening. I've logged into the 7play77 casino several times and tried to make a withdrawal, but I haven't received anything yet, and they haven't processed the payment. I'm counting on you guys at Casino do Guru to resolve this. Thank you in advance.

Boa noite entrei várias vezes no cassino 7play77 e tentei fazer a retirada mais não recebi nada ainda ,e não fizeram o pagamento conto com vcs da cassino do guru pra resolver obrigado desde já

So far, I haven't received anything. I logged back into the 7play77 casino to see if I can make a withdrawal

Até agora nada não recebi entrei de novo no cassino 7play77 pra ver se consigo fazer a retirada

I'm sorry to hear about the problem you're experiencing.

Unfortunately, based on the details you've shared, it appears that the casino you deposited in is operating as a scam. Legitimate online casinos do not ask players to pay "taxes," "release fees," or multiple deposits in order to withdraw winnings. These are classic warning signs of a fraudulent platform.

We strongly recommend that you stop any further communication with this website and do not send any more money. Sadly, in such cases, it’s very unlikely that the funds can be recovered.

For more information on how to identify and protect yourself from scam casinos, you can read our article here: Scam Casinos Warning.

Nevertheless, please allow me to ask you a few questions to clarify your situation:

• How much did you deposit in total?
• Have you submitted any identity documents to the casino for verification?

I made three deposits totaling 100 reais, and to make the withdrawal, I provided my CPF number but didn't submit any copies of required documents. Thanks for trying.

Fiz os três depósito no total de 100 reais e pra fazer a retirada passei o CPF mas nenhum print de documentos obrigado por tentar

I contacted the finance department at 7play77 Casino and sent them the response you gave me. Here's what the finance department told me:

Fiz uma entrada com o financeiro do cassino 7play77 e mandei a resposta que vc me passou olha o que o financeiro me disse

Thank you for your reply,Marco1111. Sadly, because this is not a legitimate casino and operates without any proper licensing or regulation, there is no responsible authority or organization that can force them to release any funds, winnings or return your deposits to you.

As this is a confirmed scam operation, we have no way of assisting further with the recovery of your funds. We can only recommend reporting the incident to your local law enforcement or financial cybercrime unit. While we realize this may not result in the recovery of your money, it can help raise awareness and potentially support investigations into these fraudulent platforms.

I will classify your complaint as "unresolved" in our records, which will negatively impact the casino’s rating. While this may not fully resolve your concerns, it will act as a cautionary note to other players. I strongly advise against making deposits with establishments that you have not thoroughly verified or researched for reviews in the future.

I’m truly sorry that we were unable to assist you further in this case. Please know that we are here to help should you encounter any similar issues with this or another casino in the future.

Thank you for your understanding, and I wish you the best moving forward.

Best regards,

Jean