7Play77.com Casino - O jogador acredita que o seu pagamento foi atrasado.

Good morning. I contacted Cassino dos Guru because I received a bonus from 7play77 Casino and won 8,000 reais. I went to make a withdrawal, and they told me I would have to make a 20-real deposit. I did that, and then they asked me to wager the deposit amount. I did so and reached 11 ,000 reais. I tried to withdraw, and they asked me to make another deposit of 30 reais. I did that, and then they asked me again to wager the amount I deposited. I did so and managed to reach 30,000 reais. I tried to withdraw, but they said I’d have to make another deposit of 50 reais. I did that and managed to reach a little over 30,000 reais. I tried to withdraw, but it failed. They asked me to contact support, so I went to

Bom dia entrei em contato com o Cassino dos guru porque ganhei um bônus do cassino 7play77 e ganhei 8 mil reais fui fazer a retirada e pediu que eu teria que fazer um depósito 20 reais eu fiz aí pediu para eu jogar o valor do depósito eu joguei fiz 11 mil reais fui fazer a retirada pediu para eu fazer mais um depósito de 30 reais eu fiz aí pediu de novo que eu jogasse o que eu depositei eu joguei nessa consegui fazer 30 mil reais fui fazer a retirada que teria que fazer mais um depósito de 50 reais eu fiz aí consegui fazer 30 mil reais e pouco fui fazer a retirada e falhou pediu que eu entrasse em contato com o suporte eu entrei

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Dear Marco1111,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center