7Signs Casino - A retirada do jogador está atrasada.

Hello, I am reaching out for help from Casino Guru. I have been playing on the 7Signs site for some time. I never won anything, but after numerous attempts and deposits, I got lucky and managed to win 800. I was very happy and requested the withdrawal on 01/13/25. The casino asked me for 3 business days to process the payment. I waited the requested time, but the withdrawal did not arrive. After this period, I started contacting the chat and support almost daily by email, and they always tell me the same thing: "your withdrawal is being processed." Today marks 17 days since my withdrawal request, and I’m not even sure if the casino will pay me. I'm sad because I like the casino and recommended it to my relatives and friends. Casino Guru, you are my last chance to get my payment 🙏

Olá, venho solicitar a ajuda do Casino Guru. Já jogo no site 7Signs a algum tempo, nunca tinha ganho nada,mas depois de inúmeras tentativas e depósitos tive sorte e consegui fazer o valor de 800, fiquei muito feliz e pedi o saque dia 13/01/25 a casa me pediu 3 dias úteis para pagar, esperei o tempo pedido e o saque não caiu, após esse período entrei quase diariamente em contato com o chat e suporte por email e sempre me informam a mesma coisa "seu saque está sendo processado" hoje completa 17 dias do meu pedido de saque e já nem sei se a casa realmente vai me pagar. Fico triste pois gosto da casa e a indiquei para meus parentes e amigos. Casino Guru vocês são minha última chance para receber 🙏

Dear ZENILDO,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 7Signs Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello, as I said before, I've been playing at the house for some time and I haven't managed to win anything so far. When you make a deposit the house gives you a play in the crab bonus as a gift, with this play I got a bonus of 120 reais, I complied with the rollover and the rules established in the bonus, and after that I raised the bankroll a little more and asked for the withdrawal, I've been playing casino for a good few years now, so I always pay attention to compliance with them. As far as verification is concerned, the house hasn't asked me for any verification in that time.

Olá, como disse antes, já jogo na casa a algum tempo e não tinha conseguido ganhar nada até o momento.Quando se faz um depósito a casa te dá como brinde uma jogada no bônus crab, com essa jogada obtive um bônus de 120 reais, cumpri o rollover e as regras estabelecidas no bônus, e após isso subi mais um pouco a banca e pedi o saque, jogo casino já a uns bons anos, então sempre me atento para o cumprimento das mesmas. Em questão da verificação a casa não me pediu nesse tempo nenhuma verificação.

Hello Casino guru, I'm here to inform you that after a long time, today the payment due (800) fell through, thank you from the bottom of my heart for your help. You can close this complaint.

Olá Casino guru, venho aqui informar que depois desse longo tempo, hoje caiu o pagamento devido (800) agradeço de coração pela ajuda. Pode encerrar essa reclamação.

Dear ZENILDO,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru