888 Casino - A conta do jogador foi encerrada.

Ladies and Gentlemen

I played exclusively craps and occasionally slots at the aforementioned casino and adhered to the applicable User Agreements and Terms of Service. On February 27, 2026, my account was blocked, and I have had no access to it since. Communication with 888 has been impossible since then, as support cannot be contacted without an account.

I tried to re-verify my account in order to contact support again, but this attempt was unsuccessful.

A withdrawal from my side was also not possible. €31,512 has since been debited from my 888 account and no longer appears. Contacting 888 remains impossible.

Sehr geehrte Damen und Herren,

ich habe bei dem oben angeführten Casino ausschließlich Craps und gelegentlich Slots gespielt und mich an die geltenden User Agreements und Terms of Service gehalten. Am 27.02.2026 wurde mein Konto gesperrt und ich hatte seither keine Möglichkeit auf mein Konto zuzugreifen. Eine Kommunikation ist seit diesem Zeitpunkt mit 888 nicht mehr möglich, da ohne Konto der Support nicht kontaktiert werden kann.

Ich habe versucht mein Konto erneut zu verifizieren, um wieder mit dem Support Kontakt aufnehmen zu können, dieser Versuch blieb jedoch erfolglos.

Eine Auszahlung von meiner Seite war ebenfalls nicht möglich. Von meinem 888 Konto wurden mittlerweile die € 31.512,-- abgebucht und scheinen nicht mehr auf. Eine Kontaktaufnahme mit 888 ist nachwievor nicht möglich.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 888 Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked? Could you please share a screenshot of what happens when you try to log in?
• Have you contacted support on the casino's website?
• 
• Did you achieve your current balance with the help of a bonus?
• Share any supporting evidence to support your case with me here or send the information to my email at tomas@casino.guru

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas