888 Casino ES - Os ganhos do jogador estão atrasados.

Hello good!

On December 28th I deposited €30 in 888 casino, the fact is that I won €1770 that day in the slots (without bonus) and on the same day the 29th they paid me into my bank account...the next day I won again in the slots and I requested two withdrawals, which are the ones I have pending, one for €250 and another for €750...

I know that there is still time for them to pay me but I am surprised that they will pay me that amount in less than 24 hours and now they have not yet paid me these last €1000.

Going online I saw this forum and my alarms went off...

How should I proceed?

A greeting and thanks in advance

Buenas!

El día 28 de diciembre ingresé 30€ en 888 casino,el caso es que gane ese día 1770€ en las slots(sin bono) que el mismo día 29 me los pagaron en la cuenta bancaria...al día siguiente volví a ganar en las slots y pedí dos retiradas que son las que tengo pendientes,una de 250€ y otra de 750€...

Se que todavía hay tiempo para que me lo paguen pero me extraña que me pagarán esa cantidad en menos de 24 horas y ahora estos últimos 1000€ aún no me los hayan pagado.

Metiéndome en internet vi este foro y se me han saltado las alarmas...

Como debería proceder?

Un saludo y gracias de antemano

Dear tokalasam77777,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawals and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a joyful, successful, and healthy new year 2024, and we will get back to you as soon as possible.

Hello good

Yes, I verified the account and I still have the active account, that is, they have not closed it as has happened to other people that I have read here, therefore I will keep you informed as I have information.

Thanks for everything

All the best

Buenas

Si,verifique la cuenta y aun sigo teniendo la cuenta activa,es decir no me la han cerrado como les ha pasado a otras personas que he leído por aquí,por lo tanto os tendré sobre aviso a medida que tenga información.

Gracias por todo

Un saludo

I fully understand your frustration, tokalasam77777. However, I will set the timer for additional 5 days allowing to casino two full weeks to process the payment and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Dear tokalasam77777,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello good

I apologize but I completely forgot to tell you.

Finally they paid me everything without problems

Many thanks for everything

All the best

Buenas

Disculparme pero se me pasó por completo contaros.

Finalmente me pagaron todo sin problemas

Muchas gracias por todo

Un saludo

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, tokalasam77777, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru