888 Casino IT - Jogador solicita reembolso por créditos não autorizados.

I received credits of 200 euros four times, all of which were unauthorized because I didn't make them. I checked my 888 account, but they weren't even there.

I would like to request a refund because it's a total of 800€ that I no longer have in my account, and I didn't do anything.

Ho avuto degli accrediti da 200 euro per ben 4 volte, tutti non autorizzati perche non li ho fatti io. Controllo il mio conto 888 ma non erano presenti nemmeno lì.

Voglio chiedere il rimborso perche sono in totale 800€ che non ho piu sul conto, senza che io abbia fatto qualcosa

Hello sehnajsingh77,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with 888 Casino IT . Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Why do you think that this specific casino is responsible for those transactions?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi, the account has been verified for a couple of months. But I haven't used it for 3 weeks now.

The transactions are in the name of 888casino so I assume they are them.

Two days ago I wrote an email to 888 but without response, so I ask you for help, for the rest I have never spoken to 888 in the past.

If you can please help me get my money back.

Thank you and have a nice day

Ciao, l’account é stato verificato gia da un paio di mesi. Ma non sto piu usando da ormai 3 settimane.

Le transazioni sono a nome 888casino per questo presuppongo siano proprio loro.

Due giorni fa ho scritto una mail a 888 ma senza risposta per questo chiedo un aiuto a voi, per il resto non ho mai parlato con 888 in passato.

Se riuscite perfavore mi date una mano ad avere i soldi indietro.

Grazie e buona giornata

Hello sehnajsingh77,

Would you be able to forward the communication between you and the casino to nikolas.b@casino.guru, along with the mentioned deposit confirmation?

Additionally, can you confirm whether anyone else, such as a friend or someone from your household, has access to your casino account?

Looking forward to your response.

Best regards,

Nick

Dear sehnajsingh77,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Good morning, I have attached everything in the email.

I confirm that no one else I know has access to the account

Buongiorno, ho allegato tutto nella mail.

Confermo che nessun altro mio conoscente ha accesso all’account

Dear sehnajsingh77,

Do I understand it correctly that the deposits were not added to the casino balance?

Is it possible to also send a screenshot of the receiver from your payment provider tab?

Additionally, does anybody else have access to your device or PayPal account who could make those transactions?

Looking forward to your response.

Regards,

Nick

Dear sehnajsingh77,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello, I only have the paypal screenshot for the 4 payments, can I send by email.

No one else uses my PayPal account

Buongiorno, ho solo lo screenshot di paypal per i 4 pagamenti, posso mandare via mail.

Nessun altra persona usa il mio account PayPal

Dear Sehnajsingh77,

If only these four payments were made to the casino, could you clarify how you are certain that they were directed to 888 Casino, given that there appears to be no reference or receiver information to confirm this?

Looking forward to your response.

Best regards,

Nick

Good morning, I can send the screen of the details where it is also written the email of 888 casino consequently it indicates that they were directed to the casino. I attach the photos via email.

Buongiorno, posso mandare lo screen dei dettagli dove ce scritto anche l’email di 888 casino di conseguenza indica che sono stati indirizzati al casinò. Le allego le foto via mail.

Dear sehnajsingh77,

Thank you for the evidence provided.

Can you please advise if those 800€ ever reached your casino account? Would it be possible to forward the deposit history from your casino account as well?

Additionally, does anybody else has access to either you casino account or payment account?

Awaiting you response.

Regards,

Nick

Dear sehnajsingh77,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I cant even show you the deposit history because they have blocked my avcount and i cant login in it. Its been a month that they are trying to do something but nothing till now.

no one else uses my casino account

Thank you sehnajsingh77 for all the information provided. I will now forward your complaint to my colleague Michal (michal.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello sehnajsingh77,

I'm Michal, and I have taken over your complaint. I have reviewed your case, and I will contact the casino to shed more light on this.

We would like to invite 888 Casino IT to join the conversation.

Dear 888 Casino IT,

Can you please clarify if the disputed Paypal payments were for some reason initiated from your side or if these payments were initialised by the Paypal account holder?

Have these transactions reached you, and if so, why were these not reflected in the player's casino account at that time?

I look forward to your response and hopefully, we can clarify the situation.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear sehnajsingh77,  

I regret to inform you that I have not yet received a response from the casino team. I will persist in my efforts for a few more days to give this matter additional time for resolution, as our priority is to address every complaint whenever possible.

Hi Bainss,

Thank you for submitting the documents as proof of transaction. To assist us in investigating further, could you please provide the exact transaction number, dates, and amounts? There are several transactions listed in the documents from the past year, and having this specific information will help us look into it more efficiently.

We truly appreciate your understanding and cooperation—thank you!

Sincerely,

888 Team

Dear sehnajsingh77,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hi Bainss, Looking forward to hearing from you. Thank you!

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

We’ve reopened this complaint at the request of sehnajsingh77. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Dear sehnajsingh77,

If you have not already done so, kindly share the information previously requested with the casino team.

Regrettably, although the player requested a reopening of this case, which we accommodated, we have again not received any further responses to our inquiries and messages. As a result, we find ourselves unable to proceed with further investigation and must, unfortunately, decline this complaint. The player is welcome to request a reopening of this matter upon providing evidence that they have submitted the necessary documents to the casino team.