Abu King Casino - O levantamento dos prémios dos jogadores está atrasado.

My selection was canceled today.

vyběr mi byl dnes zrušen

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello sarkak!

Thank you for reaching out to us. We’re sorry to hear about your concern and would like to look into it right away.

Could you please confirm whether the email address you mentioned here (kuliskovasarka@seznam.cz) is the same one you used to register your Abu King account?

If possible, please also share your account ID and provide more details upon your selection? So that we can quickly locate your profile and review the details of your case.

Once we have this information, we’ll investigate the situation thoroughly and get back to you as soon as possible.

Kind regards,

Abu King

Thank you for your reply. Unfortunately, based on the information provided so far, we weren’t able to gather enough details to fully review what happened.

Could you please share a bit more information? For example, what exactly occurred, which selection or event was affected, and the approximate date or time it happened?

We’d truly appreciate your help in clarifying these details so we can investigate this incident thoroughly and provide you with an accurate update.

26.9.25. I requested a withdrawal of 900, 850,1100, everything was canceled, so I requested it again on 1.10.25 and it is still being checked

26.9.25.jsem požádala o výběr 900, 850,1100, vše mi bylo zrušeno,tak jsem 1.10.25 zazadala znovu a stale se to kontroluje

all deposits and withdrawals are in Abu King history

všechno vklady i vyběry jsou v historii Abu King

Thank you for your patience as we investigate the matter. We are committed to resolving your issue promptly and will update you with any new information.

Thank you to the Abu King casino representative for resolving the withdrawal.

děkuji zastupci kasina Abu King s vyřešenim výběru.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear sarkak,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Dominika