AdmiralBet Casino ME - A conta do jogador foi encerrada sem explicação.

They closed the account without explanation after a big win. They also make promotions with huge money, they keep it for 3 days and close it without explanation, if they say they are giving a million euros it is just for advertising, after a few days they just delete the promotion as if it never existed, https://www.admiralbet.me/promotions/milion-pada-sad-1319 this is one of them. A million euros for 2026, advertised everywhere and just closed the promotion. All the announcements of big wins are fake, several people I know said that the management thanked them and closed the account after winnings over 2000 euros on slots with small stakes (0.20c). Actually the official reason for closing the account is "You entered from a new device, for the security of your account it will be closed, thank you for your cooperation so far", pure nonsense, they protected my account from myself without the possibility of restoring the account because I entered from a new phone that they awarded me as a prize in the tournament.

Ugasili nalog bez objasnjenja nakon veceg dobitka. Takodje prave promocije sa ogromnim novcem, drze je 3 dana i ugase bez objasnjenja, ako kazu da daju milion eura to je samo za reklamu, nakon nekoliko dana samo obrisu promociju kao da nikad nije bila, https://www.admiralbet.me/promotions/milion-pada-sad-1319 ovo je jedna od njih. Milion eura za 2026, reklamirali svuda i samo ugasili promociju. Sve objave velikih dobitaka su lazne, nekoliko osoba koje znam su rekli da im se menadzment zahvalio u ugasio nalog nakon dobitaka preko 2000 eura na slotovima sa malim ulozima (0.20c). Zapravo zvanican razlog zatvaranja naloga je "Usli ste sa novog uredjaja, zbog sigurnosti Vaseg naloga isti ce Vam biti ugasen, zahvaljujemo Vam se na dosadanjoj saradnji", cista glupost zastitili moj nalog od mene samog bez mogucnosti vracanja naloga jer sam usao sa novog telefona koji su mi oni dodijelili kao nagradu na turniru.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with AdmiralBet Casino ME.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the accusations made against you? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear montenegreen,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Good afternoon. I didn't receive any notification for the previous message, but now I received this one. I will include everything you need in this message.

· I was a player for about 10 years. My account was blocked on January 5th, 2026.

· I found out that after winning 1200 euros, I tried to change the slot and was greeted with the message "You do not have permission for this operation". After that I contacted live support, they said check your email, everything will be explained there. I will send you the email I received later, it is also a notification that the account will be closed "for my safety".

· I played Casino (slots) and exclusively that, as well as their global tournaments (slots) on their platform.

· I always played with my own money, although that day I won the Balkan Amusnet tournament and the money was paid to me in bonus credits, that is the tournament rule, bonus money needs to be wagered once, which I did.

· I am sending you all the communication between me and Admiral Bet that day.

Dobar dan. Nije mi stiglo nikakvo obavjestenje za prethodnu poruku, sada mi je stiglo za ovu. Prilozicu sve sto Vam treba u ovoj poruci.

· Bio sam igrac nekih 10 godina. Nalog mi je blokiran dana 5-og Januara 2026-e godine.

· Saznao sam tako sto sam nakon dobitka od 1200 eura pokusao da promijenim slot i docekan sam porukom "Nemate dozvolu za ovu radnju". Nakon toga sam se javio podrsci uzivo, rekli su provjerite email, sve ce Vam biti tamo objasnjeno. Email koji sam primio cu Vam poslati naknadno, to je ujedno obavjestenje da ce nalog biti ugasen "zbog moje sigurnosti".

· Igrao sam Casino (slotovi) i iskljucivo to, kao i njihove kao i globalne turnire (slot) na njihovoj platformi.

· Uvijek sam igrao svojim novcem, mada sam toga dana osvojio Balkan Amusnet turnir i novac mi je uplacen u bonus kreditima, takvo je pravilo turnira, bonus novac je potrebno odigrati jednom, sto sam i uradio.

· Saljem Vam svu komunikaciju izmedju mene i Admiral Bet-a toga dana.

Thanks for your reply.

According to the casino's explanation, the remaining money could have been withdrawn either via bank transfer or in person.

Could you please clarify whether the casino confiscated winnings, such as your 4400€ payout from January 10th?

Please note that we believe online casinos can close players' accounts for any reason at any time. We intervene only in situations where the balance is withheld or winnings are confiscated.

Looking forward to your reply.

Then you don't need to intervene. I left a bad rating because I think they are not acting fairly, they allow you to lose huge amounts of money, and when you get your first big win on the way to getting your money back, they pay you out because they are obligated to do so because of the country they are located in, but they close the account without explanation. I think they shouldn't have a high rating anywhere because people will be under the misconception that the experience with them is excellent, when in fact they are very bad. I don't know why you only deal with them if the money is confiscated, there is no need, the state of Montenegro already does that because they granted them a license. They are legally obligated to pay out, so their rating with you will be a 10, and in fact they treat players very badly. Thank you for your time, but you are completely useless, you are dealing with something that is already guaranteed to me by law. Have a nice day, there is no need to respond, just end the conversation.

Onda nemate potrebe da intervenisete. Ja sam ostavio losu ocjenu jer smatram da ne postupaju fer, da dozvole da izgubis ogroman novac, a kada dobijes prvi veci dobitak na putu da povratis svoj novac, isplate te jer su u obavezi zbog drzave u kojoj su locirani, ali zakljucaju nalog bez objasnjenja. Smatram da ne bi trebali da imaju nigdje visoku ocjenu jer ce ljudi biti u zabludi da je sa njima iskustvo odlicno, a zapravo su mnogo losi. Ne znam zasto se bavite samo ako je novac konfiskovan, nema potrebe, drzava Crna Gora to vec radi jer su im dodijelili licencu. Zakonski su obavezni da isplate, tako da ce im ocjena kod Vas biti 10, a zapravo mnogo lose tretiraju igrace. Hvala na izdvojenom vremenu ali potpuno ste beskorisni, bavite se necim sto mi je vec zakonom garantovano. Prijatan dan, nema potrebe da odgovarate, samo zavrsite konverzaciju.

Hello montenegreen,

We would like to update you that due to Tomas, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Tomas has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Tomas will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

We’ve closed this complaint in accordance with the player’s explicit request. While we are sorry that we could not offer more assistance in this particular case, we fully respect the player’s decision.

Please remember that you are always welcome to reach out to us again in the future. If you encounter any issues with this or any other casino, whether related to withdrawals, verification, account access, or anything else, our team is ready to assist.

If you change your mind or feel you need our support, we will be here to help.