Afun Casino MX - A desistência do jogador está atrasada e não foi justificada.

I wanted to make a withdrawal from my casino account, but when I entered the account number, I realized I had entered the wrong number. The account is with Bancopel, so I went to Bancopel to give them the account number and they told me the account didn't exist. But AFUN support told me the withdrawal was successful. How could the withdrawal have been successful if the account I wanted to withdraw from doesn't even exist? It's not in the Coppel store's database. So where did that money go? All they tell me is that the withdrawal was successful, and apparently they can't do anything. Something similar happened to me at other casinos, but the difference is that those casinos were honest and returned the money.

Quise hacer un retiro de mi cuenta del casino pero en el momento en que yo pongo la cuenta mire que puse un. Número mal la cuenta es de bancopel, entonces fui a bancopel a dar el número de cuenta para que me proporcionaron el nombre de dicha cuenta y me dice. Que la cuenta no existe.... pero en el soporte de afun me dicen que es retiro exitoso... como será exitoso el retiro si la cuenta ala que quise retirar nisiquiera existe no está en la base de datos de la tienda copel entonces a donde se fue ese dinero y lo único que me dice. Esque el retiro fue exitoso y segun no puede hacer nada ya cuando en otros casinos me paso algo similar pero con la diferencia que en el otro casino si son honestos y te devuelve el dinero...

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Afun Casino MX.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you withdrawn winnings from the casino in the past?
• Is your player's account verified?
• Have you used a bank account from the bank for deposits in the casino in the past?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Jesusibarra260818,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru