Afun Casino MX - Os ganhos do jogador foram confiscados.

I was releasing a cashback bonus and when I went back to the page to check how much I had reached to be able to withdraw, they denied all my winnings, I attached a video and it is the fourth time that they have defrauded me so blatantly, once speaking with the support when they had support in fact, because they no longer offer live chat, I spoke about them taking funds from me or transforming my deposits into bonuses, then I suggested recording upcoming plays to be able to prove it, I will look for the conversation because it was on telegram and the bad guys always delete the chat

https://www.youtube.com/watch?v=t_-118s04_Q

Estaba liberando un bono por cashback y al retroceder pagina para checar cuanto llevaba alcanzado para poder retirar me negaron todas mis ganancias , adjunto video y es la cuarta ocasion que me hacen fraude tan descaradamente, una vez hablando con el soporte cuando tenian soporte de hecho, porque ya no brindan chat en vivo pues hable sobre que me quitaban fondos o transformaban mis depositos a bono, entonces le sugeri grabar proximas jugadas para poder demostrarle , buscare la conversacion porque fue en telegram y siempre eliminan el chat los malvados

https://www.youtube.com/watch?v=t_-118s04_Q

Dear excess,

Thank you very much for submitting your complaint. I’m sorry to hear about the issues you’ve encountered with withdrawing your winnings and the difficulties you faced regarding your cashback bonus. To better understand your situation and assist you more effectively, could you please provide some additional information by answering the following questions:

• Could you please forward me a link to the cashback bonus you activated and played with?
• Have you reached out to customer support after your winnings were voided, and if so, what was their response?
• Have you made any successful withdrawals from this casino before?
• Could you please confirm if you passed the full KYC verification?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Hi, look, the bonus is that when you deposit and lose, for example, 400 pesos, they give you a 200 bonus on your next deposit as a chance to recover losses. There's no link as such, and I've withdrawn several times, but lately they've cheated me a lot with my money.

Hola pues mira el bono es que cuando tu depositas y pierdes por ejemplo. 400 pesos ellos a tu siguiente depósito te dan 200 en bono como chance de recuperar perdidas, no tiene algún enlace como tal, y si eh retirado varias ocasiones pero últimamente me han hecho muchas trampas con mi dinero

The customer service response was to turn a blind eye, saying that I lost my entire bonus in a game prior to the mines game when I withdrew, even though I had exactly 1000 to continue playing in mines 2.

La respuesta de atención a cliente fue hacerse de la vista gorda diciendo que perdí todo mi bono en un juego anterior al de las minas cuando yo me retire aun teniendo 1000 exactos para continuar jugando los en mines 2

Please request the casino to send you your entire gaming history in Excel format from 6 April, when your issue arose, and then forward it to me at veronika.f@casino.guru. We need to check that your gameplay was recorded in your gaming history. Thank you for your understanding and cooperation.

Dear excess,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I have been told that these games are not registered and that it is confidential.

Me han dicho que dichas partidas no están registradas y además que es confidencial

Unfortunately, without any evidence to support your claims, we won't be able to help you. Moreover, it's important to note that each casino has its own unique bonus policy and reward system. A bonus is essentially a gift from the casino, and it's up to the casino to determine if you qualify for it and what rules apply.

If you have not received this type of bonus, there is likely a specific reason for it. However, we do not investigate these reasons further and we cannot compel casinos to provide specific bonuses to you.

Please, let me know if there is anything else I could help you with, otherwise, I will be forced to close this complaint. Thank you for your understanding.

Dear excess,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I understand, no, thank you very much for your attention anyway.

entiendo, no pues muchas gracias aun así por su atención

Thank you for your response. This complaint will now be closed. I apologize that we could not be of more help on this occasion. Please don't hesitate to contact us if you encounter any issues with this or any other casino in the future. We are here to help.

Best regards

Veronika

Casino Guru Team