Aladdins Gold Casino - O jogador ainda não recebeu os seus prémios.

I requested a payout and have received no response since.

Ich habe eine Auszahlung beantragt und seit dem keine Reaktion.

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Dear sauerp.902511,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear sauerp.902511,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Nothing has arrived yet. I inquired again and was told it's being processed. But that's the same answer I keep getting, just like with Macicwin Casino, where I'm still waiting for my payout.

Bisher ist immer noch nichts angekommen. Ich habe nochmals nachgefragt und es wurde mir gesagt es sei in Bearbeitung. Aber das ist die gleiche Antwort immer wieder , wie auch zuvor bei macicwin casino, wo ich auch noch immer auf meine Auszahlung warte .

Dear sauerp.902511,

Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 10+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us. 

Sadly, we are forced to close your complaint as "unresolved." This will affect the casino's overall rating. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach. 

Regrettably, we have no other choice since it seems to be a common practice for Aladdins Gold Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate. 

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Aladdins Gold Casino. I wish I could be of more help. 

The casino can reopen this complaint anytime.

Karla