AuToothless Casino - A conta do jogador foi encerrada.

I had made a deposit of $30 and played with that for hours doing all the verifications play through I've done everything correctly submitted the withdrawal and then my account was locked and I can't log back in or change my password and getting no response from the live chat... I saw that somebody else on here had the same problem with them and it's almost exactly the same sequence of events with me that happened to them

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask a few questions to clarify your situation.

• Have you completed the full KYC verification, or was your account locked before the verification was finalized?
• Did you accumulate your winnings while playing with an active bonus, or without any bonus attached?
• What types of games did you play?
• Have you been contacted by the casino’s customer support via email or any other channels since your account was locked?
• What error message do you see when you try to log into your account?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Yes im all verified and only play with my money deposited not bonuses on slots games as directed in choices available...

Theres been no attempts to contact me in any way despite numerous messages sent by myself...these are screenshots sent of what i get when attempting to login or if i open the live chat

Have you tried logging in using your username instead of your phone number?

Have you ever received any emails from this casino?

Could you please describe the error message you see when you try to reset your password?

Most of these your phone number is your username otherwise it's a series of letters and numbers but when I go to the profile settings page it just comes up as login which doesn't work and when you try to reset password it says they've sent a link to your number but nothing comes through and I've had no emails or correspondence of any sort...

I've even gone on one of their sister sites and tried to talk to someone on there but still don't get a reply at all

Thank you very much, Acelace, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello there,

Thank you Acelace for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask AuToothless Casino for their help in resolving this complaint. We would like to know why the player's account was closed and what we can do to help resolve this issue.

Thank you!

Thanks im not holding out any great hope of them responding but im happy to be wrong in this case...as issue definitely isnt resolved!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Ok thanks...id imagine that's how its going to remain with this lot of thieves...it would be great to make sure that all of there partnership casino's are known to everyone as well as i would presume that they operate these under the same deceit also

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates without a valid license and doesn't refer to any ADR service, there is no gaming authority to turn to.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email.

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Peter