Awintura Casino - O jogador não pode acessar as rodadas bônus.

Hello, today I activated a bonus which had 40 free spins on Sweet Bonanza Dice, but when I tried to claim them to play, the page said that the game could not be found.

Hola, el día de hoy active un bono el cual tenía 40 giros gratis en sweet bonanza dice pero al momento de reclamarlos para jugarlos la página dice que el juego no ha sido encontrado.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Awintura Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Is your player's account accessible to you? Can you log in?
• Could you please share a screenshot or any marketing material with the bonus offer you activated?
• Have you contacted casino support and asked for assistance?
• Could you please share with me your communication with the casino when you tried to resolve the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas