B1 BET Casino - Os ganhos do jogador foram confiscados.

Hello, I won 150,000.in.bets but they don't want to pay me, they take all the winnings from the winning bets

Ola ganhei 150mil.em.apostas porém não querem.me pagar tiram todos os ganhos das apostas vencedoras

Dear Rezunto,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you accumulated your winnings with or without an active bonus? Did the casino confiscate winnings accumulated from a single bet or from a specific game session?

Have you received any explanation from the casino regarding this situation?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

It wasn't a bonus

I placed several bets separate games are analyzing all my winnings I sent an email they do not respond

Não foi bônus ,

Fiz várias apostas jogos separados estão analisando todos os meus ganhos enviei email eles não respondem

Thank you for your reply, Rezunto. Could you please forward me your game history and mark the bets from which the casino confiscated your winnings?

Additionally, please forward all the relevant communication between you and the casino to kristina.s@casino.guru. Thank you in advance.

Dear Rezunto,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re forced to close this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.