Bahigo Casino - O jogador comete erros ao jogar.

Good day

I played a game called minegems and i bet 95 chf, after I clicked on a tile it instantly error code "204 sorry, there was an error while communication with casino server. Please try to reload the page. If the error persists, conact casino support"

afterwards I reloaded the page and bet again 95 chf and the same thing happens again and i lost the amount again. Then out of curiosity, I put 5 chf and guess what ? I lose it again.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Bahigo Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you tried opening the game on a different device or using a different browser? With what result?
• Have you contacted casino support and asked for assistance with the issue? What response have you received?
• Is it possible to access the game history for your recent activity in the game? Are the bets and results of these bets recorded?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Greeting Thomas

Please find my answers below:

Different device / browser:

At the time of the issue, I was playing on the same device and browser. After the issue occurred, the casino advised me to try incognito mode, clearing cookies, and a different browser. However, the balance was already deducted, so this did not resolve the issue retroactively.

Contact with casino support:

Yes, I contacted Bahigo Casino support immediately. They responded by asking me to provide detailed information about the incident (game, date, time, error type, bets, balance, screenshots). I have provided all requested details and am currently awaiting their investigation and response.

Game history availability:

Yes, the bets are visible in my account transaction history. The following stakes were recorded:

02.02.2026 at 21:04 – Mine Gems – Stake 95.00 CHF

02.02.2026 at 21:05 – Mine Gems – Stake 95.00 CHF

02.02.2026 at 21:07 – Mine Gems – Stake 5.00 CHF

However, no proper game results were shown to me at the time of play, as the game immediately displayed a "Technical error" after clicking the first tile.

Description of the issue:

In all three cases, after placing the bet and clicking the first tile, the game instantly showed a technical error. The round ended immediately without revealing bombs or a valid game outcome, yet the full bet amount was deducted from my balance.

Communication evidence:

I can share screenshots of the error message, my transaction history, and my email communication with Bahigo Casino. I will send these to your email address / attach them here shortly.

I believe this issue was caused by a technical malfunction on the casino or game provider side, and I am requesting a refund of the affected bets.

Thank you very much for your assistance. I appreciate your help in resolving this matter.

Kind regards,

The Bahigo team refunded and i will close the complaint

kind regards

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Baguette,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas