Batery Casino - O jogador acredita que o seu pagamento foi atrasado.

Following 2 withdrawals have been marked as completed by the casino but the payment has not reached my bank account, I have shared my bank statement multiple times already with them.

Their support just keeps closing my request tickets & I have to open a new one and they say that I have to be patient and wait. I have been waiting for 15 & 13 days respectively for each withdrawal but there has to be a limit.

Batery used to be one of the best casinos in terms of support / withdrawals & Deposits. But it seems they have become worst in everything

I request you to help me get my withdrawals back.

Transaction number: 12487847534

01.07.2026 10:56:39

Amount: 24999

Support request Number: #24652537 & #24335854

Transaction number: 12491307151

03.07.2026 07:39:01

Amount: 50000

Support request number: #24552180 & #24392110

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Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

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Dear Ameetkumar,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Ameetkumar,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Jean,

please note first withdrawal was done on 1st july and second withdrawal was on 3rd july.

my account is totally verified and i have received few withdrawals already.

But this time Batery is just reluctant to pay.

They have already marked the withdrawal as "Processed" and "Completed" from their side. Which according to the site means that the customer has received the payment in their respective Bank Account.

Please help

Thank you for the update. Please allow me to ask you a few questions so I can understand the situation.

• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?
• Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?
• Could you please forward all relevant correspondence between you and the casino to jean.s@casino.guru? If it’s more convenient, you may also post screenshots here.

I understand this may take time, so I appreciate your assistance.

Could you please confirm that you have passed the KYC verification?

Yes all done

Have you accumulated your winnings with or without an active bonus?

no none

Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?

yes many of them were successful

Could you please forward all relevant correspondence between you and the casino to jean.s@casino.guru? If it’s more convenient, you may also post screenshots here.

sent via email

Dear Ameetkumar,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Ayberk, (ayberk.a@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Jean

Hello Ameetkumar,

My name is Ayberk, and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear Batery Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Ayberk