Batery Casino - O jogador afirma que o seu pagamento foi atrasado.

Hello Casino Guru Team,

I am facing a serious issue with Batery Casino regarding my legitimate winnings. On June 5, 2026, I won a 13-fold multi-bet with 99.15 odds, and my account balance reached ₹1,08,070 INR.

My account is 100% KYC verified, and I have previously made a successful withdrawal of ₹10,000 without any issues. However, right after this big win, when I attempted to withdraw my funds, the withdrawal section was blocked, showing "Error Code: 101".

I contacted their support via email, and they gave a generic reply claiming it is a "temporary technical issue" and asked me to try again later. It has been days, and the error remains exclusively on my account, while other users face no such technical issues. It is clear that the casino is intentionally blocking my access to avoid paying out my winnings.

I request the Casino Guru team to kindly intervene, look into this matter, and help me get my hard-earned funds released. I am attaching the screenshots of the Error Code 101 and my winning bet slip as proof.

Thank you.

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Dear Saikiran35,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Thank you for your response. I want to clarify a few details regarding this issue, as the automated messages I receive do not address the actual problem.

This is not a regular withdrawal delay or a pending transaction. The platform has completely blocked my access to the withdrawal section itself. As seen in my attached screenshot, the screen displays: "This section is temporarily unavailable. Withdrawals unavailable. Please contact our Customer Support Team."

My account is already 100% KYC verified. Since they are technically restricting me from even opening the withdrawal tab or submitting a request right after my big win, waiting 14 days will not resolve this system-level block.

I kindly request the team to look at the attached proof, consider this as an intentional account restriction issue rather than a delayed payout, and intervene

early.

Thank you for your response. I want to clarify a few crucial details regarding this issue, as the automated messages I receive do not address the actual problem.

This is not a regular withdrawal delay or a pending transaction. Previously, I made a successful withdrawal of ₹10,000 without any issues, which proves my account is fully verified and legitimate. However, immediately after my big win of ₹1,08,070, the platform completely blocked my access to the withdrawal section itself.

As seen in my attached screenshot, the screen displays: "This section is temporarily unavailable. Withdrawals unavailable. Please contact our Customer Support Team."

Since they are technically restricting me from even opening the withdrawal tab or submitting a request right after a major win, waiting 14 days will not resolve this system-level block. I kindly request the team to look at the attached proof, consider this as an intentional account restriction issue rather than a delayed payout, and intervene

early.

Dear Casino Guru Team,

An update on my case: After I pressured the support team, they temporarily unlocked the withdrawal tab but immediately CANCELLED my withdrawal request of ₹20,000.

They are now citing Article 8.9, claiming I haven't wagered 100% of my deposit, and are threatening to charge a 10% + 10 USD fee if I want to withdraw. Alternatively, they want me to risk my winnings by betting more.

I want to clarify that I have already placed valid bets and won this amount legitimately. The platform is intentionally creating multiple hurdles—first blocking the tab, and now invoking sudden fee rules to prevent me from taking out my ₹1,08,070 balance.

I kindly request your urgent intervention to stop them from forcing me to play further or unfairly deducting massive fees from my legitimate winnings. I have attached the latest cancellation proof.

Hello!

As we can see, this was a temporary problem caused by a technical issue. Technical works were carried out and now the app should work as usual. Please take our apologies for this issue.

Best regrads,

Batery.

Dear Saikiran35,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Saikiran35,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru