Batery Casino - O levantamento dos prémios dos jogadores está atrasado.

On 3 August 2026, I initiated an IMPS withdrawal of ₹50,000 (Transaction № 12543461629). The casino has marked the transaction as "Completed" on my dashboard, but the funds have not entered my bank account. When contacting customer support, they repeatedly offer the same vague excuse regarding "payment provider issues" without providing any concrete resolution or proof of payment. Because they claim it is "Completed," I request the casino to provide the official Unique Transaction Reference (UTR) number so I can track it with my bank, or return the ₹50,000 back to my casino balance immediately.

Please Casino Guru team help me this casino always does the same and hold the withdrawal for days and months and at last harras and give the money to the player please help me

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Dear Omkar005,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear Omkar005,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Already 13 days passed and still the amount is not credited to my bank account also ky account is fully verified

In their internal request the administration only responding that the payment provider is not responding several days passed

I have provided them all the proofs still they are not ready to transfer my withdrawal and just delaying and harrasing me

The proofs are attached this is not the first time the casino has treated me in this manner lots of players have same complaint regarding the withdrawal

Kindly Casino Guru team help me in this issue

Toady 19 Aug almost 16 days passed still the amount is not credited to my bank account

Casino Guru team please help me in this case as the Batery Bet is only taking time and giving same old payment provider reason and holding my funds and using them

Please help me

I’m sorry to hear about your problem. Please allow me to ask a few questions so I can understand the situation.

• Have you made any successful withdrawals before?
• Have you accumulated your winnings with or without an active bonus?
• Could you please update us on the current status of your withdrawal request? Please upload a screenshot of your withdrawal history directly to this thread.
• What was the casino's response after you sent them a video of your banking app showing transactions since Aug 3? Please post a screenshot of their confirmation and response once they receive the video.

Thank you very much in advance for your reply.

Yes I have made successful withdrawals before

My winnings were without bonus

Casino Is only taking time already 21 days passed still the withdrawal is not credited they are giving same payment provider issue reason

All the proofs are attached please help me

Dear Omkar005,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Maria, (maria.b@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Jean

Dear Omkar005,

Thank you for your patience. My name is Maria, and I’ll continue assisting you with your complaint and following your case from here.

If there have been any updates or new developments since your last message, please don’t hesitate to share them with me.

As the next step, I’d like to invite a representative from Batery Casino to join the discussion and provide further clarification regarding the situation.

Dear Batery Casino,

Could you please review the player’s case and provide us with more information regarding the issue? In particular, we would appreciate it if you could share your findings regarding the missing payment and, if possible, provide the player with the relevant transaction reference number.

Thank you in advance for your cooperation. We look forward to your response.

Best regards,

Maria