BC.Game Casino - A retirada do jogador é adiada e as opções são restritas.

Well i'm here to complain about this casino which is nothing more than a scam i made a deposit in which i played until i won 259 ok for it was good it was to make the withdrawal via sepa it was in maintenance ok i understand things happen but let's see this was last saturday june 14th i've been talking talking talking talking to the support they just say it's still in maintenance to be patient today it's already the 18th and to improve now i don't even have any withdrawal options i've been told the page is empty you know i took a print on everything and believe me i will complain until the end

Bem venho aqui fazer a minha reclamação perante este casino que nao passe de uma fraude fiz um deposito no qual foi jogando ate ganhar 259 ok para estava bom foi para fazer o levantamento via sepa estava em manutenção ok entendo coisas acontecem mas vamos la ver isto foi no sabado passado dia 14 de junho tenho falado falado falado falado com o suporte so dizem continua em manutenção para ser paciente hoje ja é dia 18 e para melhorar agora ja nem tenho opções nenhumas de levantamento me ritaram esta vazia a pagina sabem tirei print em tudo e acreditem que irei reclamar ate ao fim

Dear bombamen5,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. To better understand your situation and assist you more effectively, could you please provide us with the following information:

• Which payment method did you use for depositing money into this casino?
• Have you made any successful withdrawals from this casino before?
• Could you please specify if you passed the full KYC verification?
• Has the casino customer support clarified how long the maintenance should last?
• Have you been offered any alternative options to withdraw your winnings, e.g., approve a manual withdrawal by the relevant department?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Veronika

Hello veronika yes i went through kyc i used the mbway deposit method support has no date they just tell me to wait patient they have no resolution date to make it worse besides only having two withdrawal methods since yesterday i have no withdrawal method and support can't find a solution

Ola veronika sim eu passei no kyc eu usei o metodo para deposito mbway o soporte nao tem data so se limitam a dizer para esperar paciente que nao tem data de resolução para piorar alem de so ter dois metodos de levantamentos desde ontem eu fiquei sem nenhum metodo de levantamento e o suporte nao arranja solução

I don't need your help, a week ago today bc.game withdrew the withdrawal methods for no reason just to not pay the withdrawal simply invented a maintenance in which countless friends were with the withdrawals up to date because all the balance I had went there and zeroed because really corrupt casinos should not even operate casino gambling is a game of chance correct but when the casino schemes to prevent the player from withdrawing the funds then it's not gambling, it's fraud and as for you casino guru's you're so full of shit that you really don't do anything but talk there really should be an entity that comes down on casinos like this and it's certainly not you.

Nao preciso a vossa ajuda faz hoje uma semana que a bc.game me retirou os metodos de levantamento por nenhuma razao so para nao pagar o levantamento simplesmente invetaram uma manutenção no qual inumeros amigos estavam com os levantamentos em dia pois todo o saldo que tinha fui la e zerei porque realmente casinos curruptos nem deviam operar jogo de casino é um jogo de azar correto mas quando o casino faz os seus esquemas para o jogador nao levantar os fundos ai ja nao é azar é fraude e quanto a voces casino guru sao farinha dos mesmo saco sao tao fradulentos que realmente voces nao fazem nada a nao ser falar realmente devia haver uma entidade a cair em cima dos casinos assim e nao sao voces concerteza

I'm sorry to hear that you have played away all your funds. Unfortunately, without an active balance in your account, we are unable to continue investigating your case or provide further assistance.

Please keep in mind that if you encounter any issues with an online casino, it’s essential to avoid continuing to play, as this may result in the loss of your funds before the issue can be addressed.

Due to the reasons mentioned above, this complaint will now be rejected. I'm truly sorry we couldn’t be of more help on this occasion.

Please don’t hesitate to contact us again if you experience any issues with this or any other casino in the future.