BC.Game Casino - A retirada do jogador foi adiada.

Dear sidharthdua, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with BC.Game Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• Have you made any successful withdrawals before?  
• Can you confirm if you received any official communication from BC.Game regarding the suspension of your account?
• Since when have you been trying to withdraw the initial $10,000? When exactly did you end up with $2,000?
• Could you please confirm that you have passed the KYC verification? 
• Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Natalia

Have you made any successful withdrawals before?  Yes , successful withdrawals were made before

Can you confirm if you received any official communication from BC.Game regarding the suspension of your account? no Official communication received . All they are saying my account is under technical review for last 3 days now

Since when have you been trying to withdraw the initial $10,000? When exactly did you end up with $2,000? On 9th of May I had almost 10k which I made a request to withdraw . But I could not because of my account got suspended without no reason. I made multiple attempts , multiple emails sent but no response. I ended up playing again on May 10 and lost most of my winnings and ended up with 2k.

Could you please confirm that you have passed the KYC verification? Yes verification was passed

Have you accumulated your winnings with or without an active bonus : No

See the chat below from BC casino . They are saying 10-15 days . This is not acceptable.

Hi ****, this is Ryan and I'm here to assist you!

hey Ryan

my withdrawl is still suspended

Ryan

• 27m ago

How may I assist you today?

its been more than 3 days now

i was told to wait 24 hours

its been more than 72 hours

Ryan

• 27m ago

Please allow me a moment while I check!

what should i do

Ryan

• 27m ago

One moment, please.

I sincerely apologize for any inconvenience this may have caused.

I kindly ask you to reach out to our support team at recovery@bcgame.com with the following format to assist you more effectively:

​

​Subject: KYC Remaining funds withdrawal request

1. BCGame Username

2. Registered Email Address

3. One Deposit Transaction (TXID)

4. Commonly used IP Address

5. Commonly used device

Note - the email must be sent from the email address registered to your BCGame account.

It may take up to 10-15 days for the email team to respond. We appreciate your patience and rest assure we will provide an answer as fast as possible!

i already did

omg

Ryan

• 22m ago

If you have contacted our email team someone from email team will reach back to you.

10-15 days

Ryan

• 22m ago

I would kindly ask for your patience.

Thank you very much for your reply, sidharthdua. Could you please forward all the relevant communication (including emails) between you and the casino to natalia.b@casino.guru? Alternatively, you can post the screenshots here. Thank you in advance.

Hello,

As I can check, the user account is normal, and they withdrew the amount they mentioned here. If there is anything we can assist with, please let me know.

Best Regards

BC.GAME

Dear BC.Game Casino, thank you for checking the player's account.

Dear sidharthdua, can you please confirm that your withdrawal was eventually successful? Do you have access to your account?

Please let us know if your issue has been resolved or if we can help you with anything else.

Hi there,

I wanted to let you know that I was finally able to withdraw my funds. However, I’d like to raise a concern regarding the long hold placed on my withdrawal—it took four days to be released without any clear explanation.

This delay made me vulnerable to continued gambling, and unfortunately, I ended up losing most of the money before I could successfully withdraw. My main issue is with the unnecessary delay; fast withdrawals are crucial for responsible gambling.

I hope you’ll take this feedback seriously, as timely withdrawals are essential for player trust and well-being.

Thank you,

Sid

4o

Dear sidharthdua,

We're glad to hear that your issue has been resolved and you have received the withdrawal you requested. I understand that waiting can be frustrating, even if it's only 4 days, but this cannot always be controlled by casinos since delays may be caused by a high volume of withdrawal requests or some issues from the payment provider side, therefore, it's quite usual for withdrawals to take a couple of days or even weeks to get fully processed.

We'll go ahead and mark the complaint as 'resolved' in our system, as you confirmed successfully receiving your money. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Natalia

Casino.Guru