BC.Game Casino - O jogador acredita que o seu pagamento foi atrasado.

I am experiencing a prolonged delay with my withdrawal request on BC.Game, and the communication from their support team has been extremely poor. My account name is Jqmdwetyqtcc, and I initiated the withdrawal on 21-02-2025. Despite multiple follow-ups, I have received inconsistent and vague updates. Each timeframe given by the support team has passed without resolution, and I was repeatedly told that a supervisor would contact me, which has not happened.

I have reached out through live chat, email, and other support channels, but the issue remains unresolved. The lack of transparency and continued delays have caused significant frustration and concern about the security of my funds. I expected a professional and timely resolution but have been met with broken promises and inadequate communication.

I am seeking immediate action to activate my withdrawal and a clear explanation for the delay. Additionally, I request an escalation of this matter to a higher-level manager or supervisor who can provide a definitive resolution.

I hope this complaint helps bring attention to the issue and encourages BC.Game to improve its communication and customer service processes.

Dear Advancepartner,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

Hello,

The withdrawals were already back to normal on 02/25/2025 after the advanced KYC, and the game verification was done. Let us know if you still need any assistance.

Best Regards

BC.GAME

Dear Advancepartner,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Advancepartner,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.