BC.Game Casino - O jogador encontra comprometimento da conta após uma grande vitória.

Good Day,

I Play on BC.Games and i love the casino. I never had any issue with it before with deposit or withdrawals. Then i hit big on the site and it went down hill from there. So i went out that night after hitting big and i lost my phone and seems someone tried to hack my bc account by uploading someone id some female. i have tried to reach support plenty of times in order to fix this. i have my the account where i do withdrawals to also deposits from and everything to prove its my account also have me doing the trading on there site from my account which is connected to my email. Seems im having huge issue trying get this resolved i would really appreciate huge help for this was a massive win for me and do not want to lose it.

Hello ralfyisme,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bc.Game Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about? Did you report the stole phone to the casino?

Looking forward to your answer.

Regards,

Nick

Good afternoon, no when i won i tried to withdrawal and left it like that. Thats when i lost my phone. I didn't have a password lock on my phone because i don't like them to be honest. I have sent support enails regarding this situation and havent gotten any response. I do have my wallet where i desposit and have withdrawn. And i won with real money. Its currently in vault eth and bitcoin

Also i never verified my account due to never needing to. I was always able to withdraw anything under 1k. I am not complaining about the kyc i think it's good they request it now just for reasons like this.

Hello ralfyisme,

Please forward any communication between you and the casino regarding this case to nikolas.b@casino.guru.

Good afternoon nick

i have sent you few email from them to me and the last one i sent them. Im not sure if they are understanding my situation.

thanks for your time in the matter

I would like to ask BC.Game to join us and clarify the situation with the player's account. Was there a 3rd party document uploaded? What option does the player have with his verification?

Hi,

We are investigating this case and will get back to you soon with more updates.

Best Regards

PANDA - BC.GAME

Thank you guys for help on this im hoping gets resolved soon

staying update

so i have explained to them probably a dozen times and they still tell me the same thing i sent them this explaining the issue and well they reply with the same thing i haven't uploaded any documents and if someone did this is where the issue is. I cant even get into my account to see

Hello ralfyisme,

Please try to forward the requested missing document through e-mail in order to finish the verification.

Dear BC.Game,

Is there anything else the player is supposed to do in order to unblock his account?

but i never uploaded any document but i will send them it today once i am home

I have sent them my documents including the selfie to the support

this is the absolute bs I've ever seen i did nothing to violate any terms the fact that this garbage casino decided to do this because i won money is ridiculous anything to not pay me what i won. They don't complain when it comes to taking my money i have every deposit made with moonpay and everything. This is absolutely bs honestly. I got my account hacked and i sent them my documents like you suggested and this is what they did crazy asf mad right now this is so unfair man.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

So they didnt answer its obvious this casino is terrible with support or helping with a issue hope no one hers hacked because this is disgusting. One way of stealing players money amazing

We are currently in touch with the casino and waiting for them to forward the requested evidence.

After further investigation of the casino, the casino has forwarded us evidence of the breach of casino terms by the player. Based on the received proof, we will be closing the complaint as the player created multiple accounts in the casino which is strictly against the terms in any online casino.

Best regards,

Nick