BC.Game Casino - O jogador não consegue acessar a conta devido a problemas com o código OTP.

I'm having trouble logging into my account. The problem is that my inbox.eu email service was temporarily deactivated. When it was deactivated, I tried to log into my bc.game account. BC sent me an OTP code to log in, but it most likely didn't work, and they disabled the ability to send any emails to me in their system. I later regained access to my email, and it's now active, but BC Game still isn't sending OTP codes to my email. I wrote to their technical support with this issue, and they simply don't answer me! Please help me solve this simple issue. I just need BC Game to resend me access codes to log into my account.

у меня проблема со входом в мой аккаунт , дело в том что что мою почту inbox.eu сервис почтовый временно деактивировал и когда она была деактивированна, я пробовал зайти в свой аккаунт bc.game , бц отправил код отп для входа на почту и он скорее всего не отпрпавился у них и они у себя в системе отключили возможность отправки каких либо писем мне на почту , позже я восстановил доступ к своей почте и она теперь активна ,но бц гейм до сих пор не отправляет коды отп мне на почту ,я писал им в техническую поддержку с этим вопросом ,они мне просто не отвечают ! помогите мне пожалуйста с решением этого простого вопроса , нужно просто чтобы бц гейм снова отправляли мне коды доступа для входа в мой аккаунт

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear EP88,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the situation.

• Did you pass the verification before you lost access to the account?
• Could you please advise when you registered at the casino and when you lost access?
• You said email support is not responding. Have you tried reaching out to live chat support?
• Could you please share with me your communication with the casino regarding difficulties in logging in? Send emails or chat transcripts to my email at jean.s@casino.guru or post screenshots here

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean