BC.Game Casino - O jogador não consegue acessar sua conta.

Dear angelito777,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

I have a KYC verification, and i Made the 20 usdt play a Game double is his name.

I Made a deposit from cwallet telegram to BC Game website i. Need my account back and My money SO please help me

Thank you very much for your reply, angelito777. Have you tried contacting the casino regarding this issue? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Yes i do i sen to You all the email sendend. To BC Game and. Anwers before

I. Send everything

Thank you very much, angelito777, for your cooperation. I will now transfer your complaint to my colleague Michal (michal.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

I can't believe so much time for help me With My problem

Hello angelito777,

I'm Michal, and I have taken over your complaint. I have reviewed your case and will contact the casino to shed more light on this matter.

We would like to invite BC.Game Casino to join the conversation.

Dear BC.Game Casino,  

Can you please clarify the reasons behind the player's inability to access their account?

Hello i have a long time waiting for BC.game and i don't have answer so i need help for this situation please

BC Game suck i have much time waiting and nothing and You. People don't helpme i lose all My money and my ttime with You come on!!!!!

Dear angelito777,

I understand your anticipation for a swift reply from the casino team in the complaint thread. However, I must inform you that such responses may not always be immediate. I have reached out to the casino team for additional information and evidence on why your account was made inaccessible, and as you can understand, gathering this information may require some time. According to our standard complaint resolution process, the casino is allotted 7 + 7 days to provide a response. 

If you feel that we may not be able to assist you further, please let me know, and I can proceed to close the complaint if that is your wish. You can reach out to the casino licensing authority for help if you desire.

Good morning i wait the time and i hope You can help me please excuse me but i so mad with them have a good time i hope You next answer be good and not badly for me...

Hello,

The user was asked to provide the documents to prove the ownership of their account. Once the user completes this process, only then can the account be reopened. I will ask the user to communicate in time with our email support.

Best Regards

BC.GAME

Hello

I send the documents bcgame support e-mail now please check out and give me My account with My money inside

I sent that information a long time ago and it's still waiting for you.

Hello,

Please can you provide a screenshot as to when and where you sent this email?

Best Regards

BC.GAME

Hi good morning yeah there You have

Please fix My problem i tired about this

I give to You everything and waiting all this time. Come. On bc Game be a good casino and not badly for God said i'm so angel with You....

Hey!!! Fix my problem please

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

@Bc.Game casino please fixed

You answer by email but i Made kyc again y all when tell me is My account ready... I check out and is not ready yet so do You use what. System or is Your people Without Knowledge about fix problem ??

"The Best casino" with "the Worst support" come on this is so Annoying for me and casino gurú

Dear angelito777,

I have received information indicating that your account should be verified. Are you still not able to login to your casino account?

Dear angelito777,

It appears that the proof of deposit has not yet been submitted to the casino team by you. This is the final outstanding matter. Kindly address this at your earliest convenience.

Receipt sent

Comprobante enviado

Sent

Enviado

Send

please check out

Dear angelito777,

I appreciate you providing the proof of deposit. Your account should now be verified and fully operational. Please inform me if I can mark this case as resolved or if you need help with anything else.

Dear angelito777,

I have been informed that your account is now verified and fully functional, and the disputed amount of 20 USD₮ has already been credited to your account. Please let me know if I can consider this matter resolved or if you require any further assistance.

Dear angelito777,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear angelito777,

While the casino team has confirmed that the 20 USD₮ has been credited to your account, we have not received any further confirmation from you regarding this or if you require additional assistance. Consequently, we are forced to close this complaint as rejected. I would like to express my gratitude to the casino team for their cooperation.

Please feel free to reach out to us should you encounter any issues with this or any other casino in the future, and we will try our best to help.

Best regards,

Michal

Casino Guru