BC.Game Casino - O saque do jogador está atrasado e os fundos da conta estão bloqueados.

I am filing a formal complaint against BC.Game regarding unresolved financial issues involving a total of INR₹29094

Stalled Withdrawal: On 13/01/2026, I requested a withdrawal of INR 29094. This request remains stuck in Sucessful status without reaching to my bank account.I send them all proofs requested by the casino still no response. They kept my deposit of ₹50000 also from another account . They have theif Merchants responsible for INR DEPOSIT AND WITHDRAWALS.

I m being forced here to complaint after messaging them continuously with no proper response. I'm on bc.game from last four years,never saw such pathetic service

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues. I can only imagine how frustrating it must be waiting for your money and not having any feedback about when you’ll receive it and I also genuinely hope that your winnings will be sent to you eventually.

• Could you please advise if you've ever received any winnings from this gambling establishment?

Thank you in advance for your cooperation and reply.

Best regards,

Kristina

Bc.game is good for the reputation but there third party Merchants create the problem. I have received all withdrawals and deposits excluding there two transactions

Thank you for your reply, Bcyouirf. Unfortunately, we have reached a point where we are unable to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation. However, this casino has 20+ cases closed as "No Reaction Policy," which clearly shows that it is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand that this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could change the casino’s approach.

Regrettably, we have no other choice since it seems to be a common practice for BC.Game Casino to completely ignore our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives, as well as with affiliate team members. Unfortunately, all efforts to resolve any issues have died as the complaints grew in numbers. We strictly recommend staying away from BC.Game Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.

We’ve reopened this complaint at the request of BC.Game Casino. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

Bcyouirf, I hope this message finds you well. Could you kindly share any updates that may have occurred since your last communication? Thank you!

No funds till now . Tried to contact bc.game but they only have bot replies. I had only one hope that was casino guru but bc is not responding here also. I went bank branch but they didn't find any transaction ₹29094. Please do something

Thank you very much for your reply, Bcyouirf. Could you please forward all relevant correspondence between you and the casino to kristina.s@casino.guru? If it’s more convenient, you may also post screenshots here. I understand this may take time, so I appreciate your assistance.

Dear Kristina,

We would like to re-examine this case as we are now prioritizing a final resolution for the player. We apologize for the extended timeline and the lack of updates previously. Our team is now actively looking into this matter. Thank you for your cooperation and patience.

Dear Bcyouirf,

We sincerely apologize for the delay and the frustration regarding your INR transactions. We have already escalated this matter to our team for an urgent investigation into the merchant's records.

To help us speed up the manual reconciliation process, please provide your User ID (UID) and the Order IDs (OID) for both the missing withdrawal and the held deposit. We are pushing for a final resolution and will provide an update as soon as we have your details.

Best regards,

BC.GAME Support Team

Dear Bcyouirf,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Kristina
Casino.Guru