Bet2U Casino - A retirada do jogador foi adiada.

Hello.

I applied for a payout of €480 on June 4th, 2023 but have not received any money to date. A short time ago I was able to see this payment under "Withdrawal requests", but now it has disappeared there too.

"Withdraw request payment" is also empty.

The chat responded with "Copy Paste " replies. For example on 07/06/22." The relevant department will get back to you soon". But not happened until today.

hp I have already made several deposits and withdrawals with them. The payouts took longer, like 2 weeks. But then the money arrived.

You are my last hope.

I hope the complaint does something.

Hallo.

Ich habe eine Auszahlung von 480€ am 04.06.2023 beantragt bis heute aber kein Geld überweisen bekommen. Vor kurzem konnte ich noch bei "Withdrawal requests" diese Auszahlung sehen jetzt ist sie aber auch dort verschwunden.

"Withdraw request payment" ist auch leer.

Der Chat hat mit "Copy Paste " antworten reagiert. Zum Beispiel am 6.07.22." Die zuständige Abteilung wird sich bald bei ihnen melden". Bis heute aber nicht passiert.

PS. Ich habe schon mehrere Einzahlungen und Auszahlungen bei denen durchgeführt. Die Auszahlungen haben länger gedauert,gerne Mal 2 Wochen. Das Geld ist aber damals angekommen.

Ihr seid meine letzte Hoffnung.

Ich hoffe die Beschwerde bringt was.

Dear Kramnik,

Thank you very much for submitting your complaint. I’m sorry to hear about the issue with your withdrawal and understand your concern. However, I’d like to emphasize that we received many complaints about delayed withdrawals from this specific gambling establishment. Regardless of many submitted cases, the casino decided to have a No Reaction Policy approach to all our attempts to negotiate any kind of issues. Please check all our previous failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issues have died as the complaints grew in numbers. We strictly recommend staying away from Bet2U Casino.

Please let me know if there is anything else I can help you with.

Best regards,

Veronika

At the time I registered with bet2u, I was unfortunately not yet a member of Casino Guru and therefore could not have noticed the bad reviews.

I hope something works out in my case.

In any case, I would like to thank them for their help.

Zu dem Zeitpunkt als ich mich bei bet2u angemeldet habe war ich leider noch kein Mitglied bei Casino Guru und konnte somit auch die schlechten Bewertungen nicht mitbekommen haben..

Ich hoffe dass es sich in meinem Fall trotzdem was tut..

In jedem Fall möchte ich mich aber bei ihnen für ihre Hilfe bedanken.

Dear Kramnik,

Unfortunately, I would like to inform you that since this casino has 15+ cases closed as "No Reaction Policy" we are forced to close your complaint as "unresolved". This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Bet2U Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.