Bet4Yaar Casino - O jogador acredita que o seu pagamento foi atrasado.

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

Important Notice:

Casino.Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino.Guru and does, do not share any information.

We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Subject: Withdrawal Delay – All Verification Completed

Hello,

Thank you for your response. I understand that withdrawals can take some time. However, I would like to inform you that my account is fully verified, all KYC documents have been submitted and approved, and my withdrawal request was approved by the casino several days ago.

Despite this, I still have not received my funds. I kindly request you to check my case with the casino as soon as possible so that my payment can be processed without further delay.

I am ready to provide any additional information or proof if needed.

Thank you for your attention and support.

Best regards

Subject / Message: Follow-up on Pending Withdrawal

Dear Support Team,

I hope you are doing well. I am writing to follow up on my withdrawal of ৳19,728, which is currently showing as pending. I received your previous email stating that the delay is due to an intermittent issue with your payment processor.

I kindly request an update on the expected time for the funds to be credited to my bank account. Please confirm the current status and let me know if any additional action is required from my side.

I appreciate your urgent attention to this matter and look forward to your prompt response.

Thank you,

Dear player,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

I didn't get any benefit money, they cheated me by showing withdraw successful on their website but money didn't come in my cash account.They cheated on me, why are they in the market for scam with everyone?

Dear player, please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Did you accumulate your winnings with or without an active bonus?

When exactly did the withdrawal status change? Please send us a screenshot showing the withdrawal.

Could you please provide us with all communication you had with the casino regarding this withdrawal issue? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Dear player,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Dominika
Casino.Guru