Bet7 Casino - A conta do jogador foi encerrada e os ganhos estão atrasados.

I would like to file a complaint against this betting site for several reasons, one of which is the constant delay in withdrawing the requested amount (more than 15 hours of waiting). After contacting them several times, I had over €1,000 to withdraw, but they said withdrawals were not available. Most importantly, I suffer from gambling addiction, as shown in the emails mentioned below. The account was permanently closed at my request. I tried to reopen it twice and was unable to do so, until I received a message stating that it had been reopened and that they were offering me a bonus—something they had previously claimed was legally impossible to do. I want to file a complaint and demand that they return the money I lost during the time the account was reopened—or at least part of it—which I was unable to withdraw due to "technical issues."

Even after they permanently banned my account because I had cheated in the game, I tried to reactivate it twice, but they never did so due to legal issues. After some time had passed, they contacted me via WhatsApp to ask if I wanted to reactivate my account and offered me a bonus.

The website is https://www.betseven.com/

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Bet7 Casino.

Please allow me to ask you a few questions so we can better determine how to assist you.

• Is your account currently accessible to you?
• Could you please share the communication in which you informed the casino about your gambling issues? Please share the information with timestamps to my email at tomas@casino.guru
• When was the last time the casino allowed you to deposit?
• Has the casino responded to your refund request already? What did the casino reply?
• Please share with me any relevant evidence related to the case, since no emails were attached to your complaint submission.

In the meantime, check other resources and information in our responsible gambling guide, found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Good afternoon, I’ve already sent the chat logs I had with them to your email, along with the screenshot from when they asked me to reopen the account (which they said was "illegal" via chat), and they offered a bonus for opening it

Yes, I still have it, even though they’ve already threatened to close it because I’m "threatening" them, according to them

I still made a deposit last week

They won’t issue a refund because it took them more than 15 hours to process the withdrawal; from what I’ve read, this is a recurring problem with them, which leads players to keep playing through the amount (I think it’s a strategy) because even when you request a withdrawal, the funds aren’t frozen, and since I was able to reopen the account, I’ve already lost over 3,000€.

I just want to recover some of what I lost—or even the amount I wasn’t able to withdraw—because reopening the account hindered my recovery from my gambling addiction.

Boa tarde, já enviei os chats que tive com eles para o seu email, mais o print quando me perguntara, para reabrir a conta ( sendo) ilegal, dito por eles via chat, e ofereceram bonus por abrir

sim ainda tenho, apesar de ja terem ameaçado encerrar por eu estar a "ameaçar" segundo eles

ainda depositei a semana passada

Não dá reembolso, por terem demorado mais de 15h para poder levantar, pelo que já li é um problema recorrente neles, o que leve os jogadores a voltar a jogar o montante ( penso que seja estratégia) porque mesmo pedindo para levantar, o montante nao fica congelado, e desde que foi possivel rerabrir a conta já levo um prejuizo de mais de 3000€

eu só quero recuperar algo que perdi ou ate mesmo o valor que nao consegui levantar, porque reabrir a conta, prejudicou a minha recuperação contro a adição ao jogo