BET7K Casino CL - O pedido de encerramento da conta do jogador foi negado.

I requested to close my account due to problems with the game, but they refused. They told me they couldn't do it.

I request 100 USD, which is approximately what I have spent since I requested deletion and they have been unable to do so.

Solicito cerrar mi cuenta por problemas con el juego y no me han querido cerrar la cuenta. Me dicen que no tienen como hacerlo.

Solicito 100 Usd que es lo que he gastado aproximadamente desde que solicité eliminar y no han podido hacerlo.

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with 7K Casino BR.

Please allow me to ask you a few questions so we can better determine how to assist you.

• Is your account currently accessible to you?
• Could you please share the communication in which you informed the casino about your gambling issues? Please share the information with timestamps if available, to my email at tomas@casino.guru
• When was the last time the casino allowed you to deposit?
• Has the casino responded to your refund request already? What did the casino reply?

If your account is currently not blocked, as the next step, I recommend you send a self-exclusion request via email at support@cl.bet7k.com, and at the same time, include me in the copy of the email at tomas@casino.guru

When applying for self-exclusion, clearly state the reason for deactivating your account and specify the period. Additionally, the email subject should be marked and easily recognizable, as the casino support receives many requests per day. If it is marked visibly, you will stand a better chance of having your request granted as soon as possible.

Example:

Email subject: Self-exclusion:

Player’s info:

First name:

Last name:

Date of birth:

Casino login:

Email address:

"Greetings 7K Casino BR Support,

I’m writing to inform you that I wish to be immediately excluded from this casino and from receiving any gambling-related marketing material permanently.

The reason for my decision is that I am suffering from gambling problems.

I acknowledge that I will not be allowed to rescind my self-exclusion during this period and that the self-exclusion cannot be lifted before the end of the agreed period."

In the meantime, check other resources and information in our responsible gambling guide found here: https://casino.guru/responsible-gambling-guide

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Chrisnoff,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello,

I tried sending an email to the address you provided, but Gmail says it can't deliver the email.

Attached is a chat with support.

This is the answer they always give.

I maintain my request for a refund since I requested it several weeks ago and their response does not comply with their license.

Hola,

Intenté enviar correo al mail que me indicas pero Gmail me informa que no puede hacer llegar el correo.

Adjunto chat con soporte.

Está es la respuesta que siempre están dando.

Mantengo mi solicitud de devolución de dinero ya que solicité hace varias semanas y la respuesta de ellos no cumple con su licencia.

Dear Chrisnoff,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Michal (michal.v@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Hello Chrisnoff,

My name is Michal, and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear BET7K Casino CL,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Michal