Bet99 Casino - A retirada do jogador está atrasada.

Hello,

For 4 days I am still waiting to receive my withdrawal.

According to the site's rule, a withdrawal can take up to 72 hours maximum to be approved.

While I've been waiting for more than 72 hours and all the agents I've had in the chat haven't solved my problem.

One told me there was a restriction on my account.

Which ? I do not know !

Why ? I do not know.

Bonjour,

Depuis 4 jours j'attends toujours de recevoir mon retrait.

Selon la règle du site , un retrait peut prendre jusqu'à 72 heures maximum pour être approuvé.

Alors que sa fais plus de 72h que j'attends et tout les agents que j'ai eu dans le chat n'ont pas résolue mon problème.

Un m'a dit qu'il y avait une restriction sur mon compte.

Laquelle ? Je ne sais pas !

Pourquoi ? Je ne sais pas.

Hello Audreyechene,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bet99 Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Dear Audreyechene,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.