BetAlice Casino - A conta do jogador foi encerrada e os ganhos foram perdidos.

Casino Name: BetAliceDisputed Amount: 60,000 HUFSubject / Title: Illegal account closure and forfeited real money winnings due to alleged IP matchComplaint Text (Complaint description):textDear Casino Guru Complaint Team,

I am opening a formal dispute against BetAlice Casino for the unlawful closure of my player account and the confiscation of HUF 60,000 in real money winnings. My registered email address szavadani3@gmail.com and the deleted transaction ID is 3f482602-f729-4aa1-99cc-5d5ea33361dbd.

The timeline of events is as follows:

1. I made a deposit and originally had an active bonus, which I legally and successfully cancelled within the system terms and conditions.

2. After I cancelled the bonus, I played exclusively with my own real money (real balance).

3. I accumulated 60,000 HUF through completely clean, standard gameplay.

4. I requested a withdrawal to the exact same Revolut Visa card that I had previously deposited to.

5. After that, the casino closed my account and canceled my withdrawal.

I suspect the casino may flag my account for a duplicate IP address. I expressly state that this is the only account I have on BetAlice. I live in a large apartment complex that uses a shared, open Wi-Fi network infrastructure. Any IP coincidence is purely a technical result of my living situation, for which I cannot be held responsible.

The casino has seized legitimate real money funds that are unrelated to bonus abuse. I kindly ask for your help in investigating this matter and recovering my 60,000 HUF.

Thank you for your time and for the broadcast.

Best regards,

S***

Casino Name: BetAliceDisputed Amount: 60.000 HUFSubject / Title: Jogellenes számlazárás és elkobzott valódi pénznyeremények az állítólagos IP match miattPanasz Szöveg (A panasz leírása):textKedves Casino Guru Panaszcsapat,

Formális vitát indítok a BetAlice Casino ellen a játékosszámlám jogtalan lezárása és 60 000 Ft valódi pénznyeremény elkobzása miatt. Regisztrált e-mail címem szavadani3@gmail.com, a törölt tranzakció azonosítója pedig 3f482602-f729-4aa1-99cc-5d5ea33361dbd.

Az események idővonala a következő

1. befizettem és eredetileg aktív bónuszom volt, amit legálisan és sikeresen töröltem a rendszerfeltételeken belül.

2. Miután lemondtam a bónuszt, kizárólag a saját valódi pénzemmel (valódi egyenleggel) játszottam.

3. 60 000 Ft-ot halmoztam fel teljesen tiszta, standard játékmenet révén.

4. Pontosan ugyanarra a Revolut Visa kártyára kértem visszavonást, amelyet korábban letétbe helyeztem.

5. Ezt követően a kaszinó lezárta a számlámat, és törölte a visszavonásomat.

Gyanítom, hogy a kaszinó megjelölheti a fiókomat egy duplikált IP-címért. Kifejezetten kijelentem, hogy csak ez az egyetlen fiókom van a BetAlice-en. Egy nagy lakókomplexumban lakom, amely megosztott, nyitott Wi-Fi hálózati infrastruktúrát használ. Bármilyen IP-véletlen pusztán az élethelyzetem technikai eredménye, amiért nem vonható felelősségre.

A kaszinó törvényes valódi pénzalapokat foglalt le, amelyeknek nincs kapcsolata a bónuszokkal való visszaéléssel. Kérem szíves segítségét az ügy kivizsgálásához és a 60.000 Ft-om visszaszerzéséhez.

Köszönjük az idejét és a közvetítést.

Üdvözlettel,

S***

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BetAlice Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your account was blocked?
• How did you learn about your account being blocked?
• Do you know anyone in your vicinity who plays in the same casino? Were you referred to the casino by anyone who might have shared an IP associated with your apartment?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Have you canceled the bonus without any bonus wagering progress?
• Could you please share with me your communication with the casino regarding the accusations made against you? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas