BetAlice Casino - O jogador afirma que o seu pagamento foi atrasado.

The casino isn't paying out my winnings. Contacting support hasn't yielded any results.

Das Casino zahlt meine Gewinne nicht aus. Nachfrage im Support hat nichts gebracht

Dear AmonHeld,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear AmonHeld,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hello, I've received the first two payouts. I'd like to keep the case open until I've received them all. Sincerely,

Hallo, ich habe die ersten 2 Auszahlungen erhalten. Ich würde den Fall noch geöffnet lassen bis ich alle erhalten habe. Mit freundlichen Grüßen

Dear AmonHeld,

I will keep this complaint open until I receive confirmation of your successful withdrawals.

Kindly let me know as soon as the payment has been received.

Best regards,

Attila G.

Hello, after the first two payouts, I still haven't received another one.

Hallo, nach den ersten beiden Auszahlungen habe ich immernoch keine weitere erhalten.

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Barbora (barbora.p@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear player,

My name is Barbora, and I will be assisting you in solving this case. Now I would like to invite BetAlice Casino representative to join this conversation.

Dear BetAlice Casino,

Could you please provide clarification regarding this case?

Thank you in advance.

Thanks

Danke

Dear all,

We kindly inform you that we are currently reviewing your request and the appropriate department has been notified and is actively addressing the matter regarding your withdrawals.

Moreover, we would like to assure you that we will notify you promptly once there is an update.

Thank you for your patience and understanding.

Kind Regards,

Betalice Casino Team

Dear BetAlice Casino representative,

Thank you very much for your update. I appreciate your attention to this matter and remain confident that the issue will be resolved soon. We’ll be waiting for your next update.

Kind regards,

Barbora

Dear all,

Two withdrawals of 500 EUR each have been successfully completed. Rest assured we will keep you updated for the next withdrawals.

Best regards,

Betalice Casino Team

Dear Amonheld,

We would like to inform you that all the previously pending withdrawals have been successfully completed. Kindly request a new one in order to speed up the process.

Best regards,

BetAlice Casino Team

Dear BetAlice Casino representative,

Thank you very much for your update. I appreciate your attention to this matter and remain confident that the issue will be resolved soon. I will keep this complaint open until AmonHeld confirms that all withdrawals have been successfully processed.

Kind regards,

Barbora

Dear all,

A withdrawal of 500 EUR each have been successfully completed on 5/11/25. Rest assured we will keep you updated for the next withdrawals.

Best regards,

Betalice Casino Team

Dear Betalice Casino,

Thank you for the update. We appreciate the confirmation of the withdrawal.

Please continue to keep us informed as future withdrawals are processed so we can stay aligned on the player’s remaining balance.

Feel free to contact us at any time regarding further developments.

Best regards,

Barbora

Dear all,

Three withdrawals of 500 EUR each have been successfully completed on 11/11/25. Rest assured we will keep you updated for the status of the next withdrawals.

Best regards,

Betalice Casino Team

Dear all,

Two withdrawal of 500 EUR each have been successfully completed on 17/11/25. Rest assured we will keep you updated for the next withdrawals.

Best regards,

Betalice Casino Team

Dear Betalice Casino,

Thank you for the update. We appreciate the confirmation regarding the processed withdrawal transactions.

Please keep us updated as the remaining withdrawals.

Dear all,

Another two withdrawal of 500 EUR each have been successfully completed on 20/11/25. Rest assured we will keep you updated for the last withdrawal.

Best regards,

Betalice Casino Team

Dear All,

We are writing to inform you, that all pending withdrawals have now been successfully processed and paid. Our records indicate that every transaction has been completed without issue.

Thank you for your cooperation.

Kind regards,

BetAlice casino Team

Dear BetAlice Casino representative,

Thank you very much for your update. I appreciate your attention to this matter. I will keep this complaint open until AmonHeld confirms that the withdrawals have been successfully processed.

Kind regards,

Barbora

Dear AmonHeld,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello, yes, all payments have arrived.

Hallo, ja es sind alle Auszahlungen angekommen

Dear AmonHeld,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Barbora Pallas

Casino.Guru