BetBeast Casino - O levantamento dos prémios dos jogadores está atrasado.

I'm having problems with Betbeast and getting my money back via crypto withdrawals. i made 2 withdrawals on February 9 & 10 totalling 1,826 and was initially told all withdrawals are processed within 24 hours, then that was moved to within 24-72 hours and if the withdrawals aren't processed in that time frame to contact customer support.

Which i did multiple times after the 72 hour time frame, and live chat support told me that they have forwarded the matter to the payment department tagged as priority. yet nothing has happened each day i have informed about whats happening with my withdrawals.

I have sent emails to their customer support address and im not getting any reply back to them either, now today (Feb 18 ) i log onto the betbeast site to ask on the live chat again and i dont even have the ability to get the live chat to work unless i go on my phone, turn off my wifi, then vpn to another country.

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Dear kyan972,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

One of my pending withdrawals is now not showing on my account, the withdrawal for $880 USDC in Australian dollars. I have not received this amount into my crypto wallet yet either. Ill update if the funds are received.

Both of my pending withdrawals are now not showing on my account (like the image i sent) where you can cancel the transaction. Im still yet to receive the funds for either withdrawal

Latest update:

Hi Kyan,

Following a review of your recent gameplay activity, we have identified the use of betting techniques that are prohibited under our Terms and Conditions. Specifically, our rules state:

"In the interests of fair play on our Sites, it is prohibited to utilise any recognised betting techniques to circumvent the standard house edge in our games. If the game play on your account indicates that you are using such betting techniques we shall confiscate all winnings associated with the prohibited activity and may restrict account functionality."

In line with this policy, we have:

Confiscated any winnings associated with the prohibited activity

Returned deposits linked to these bets back to your account

These actions have been taken to protect the integrity of our games and ensure fair play for all participants.

We appreciate your understanding.

Sincerely,

Oscar

BetBeast Support Team

$600 has been returned to my account and whats an even bigger joke than the ruling they have come to is i cant even withdraw the $600 as i havent completed the wagering requirement. Some of these online sites are a complete joke and a rule to themselves, if you win money off them they hide behind terms and conditions that protect themselves

Hello Karla,

I've just sent you an email regarding this case and the player in question. Kindly ask the team to take a look and let me know how we should proceed.

Regards,

Support Team| BetBeast

Hi betbeast support, id like to know myself what exactly these breaches were in more detail as opposed to the than the email I received.

"House edge" in sportsbetting isn't as defined of an edge compared to your casino games where the odds don't move (eg, winning on red in roulette will always pay 1-1 & the house edge is 2.7% on a single 0 table) unlike sports bets where the market fluctuates and moves when more information becomes available to the public.

Dear kyan972,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hi Karla, I have given updates in the thread above.

But in a summary:

Both Withdrawals were confiscated, and $600 was returned to my account (which i wasnt able to withdraw immediately)

The roughly $1300 that was confiscated was because i had, after an apparent review of my gameplay they had "identified the use of betting techniques that are prohibited under our Terms and Conditions. Specifically, our rules state:

"In the interests of fair play on our Sites, it is prohibited to utilise any recognised betting techniques to circumvent the standard house edge in our games. If the game play on your account indicates that you are using such betting techniques we shall confiscate all winnings associated with the prohibited activity and may restrict account functionality."

Which i deny, and i see they have replied to this thread yesterday and have emailed you personally with some information about my supposed rule breaking. Which i would like to also be given information about so i can prove my innocence.

Dear Support Team,

Thank you for your message regarding this case.

Unfortunately, I am unable to locate your previous email in my mailbox. It may not have been delivered successfully.

Could you please kindly resend your email, along with all relevant information and supporting documentation, to karla.m@casino.guru?

Thank you in advance for your cooperation. I look forward to reviewing the details so we can proceed accordingly.

Karla

Hello Karla,

May I kindly ask you to provide an email address where I can forward the email that was previously sent regarding this case?

Regards,

Support Team| BetBeast

Dear Support Team,

Thank you for your message.

You can forward the previously sent email, along with all relevant information and supporting documentation related to this case, to karla.m@casino.guru.

Once we receive and review the materials, we will proceed with the investigation accordingly.

Thank you for your cooperation.

Karla

Hopefully Betbeast forward on their email in prompt time so this matter can be looked at and all parties are offered an explanation period.

Dear Support Team,

Thank you for your message.

However, I would like to inform you that I have not received any documentation or materials from your side so far. It is possible that the email or attachments were not delivered successfully.

If you have already sent any information or supporting documents regarding this case, please kindly resend them to karla.m@casino.guru so I can review them properly.

Thank you for your cooperation. I look forward to your response.

Karla

Dear Karla, I've just sent you an email regarding this case and the player in question. Kindly ask the team to take a look and let me know how we should proceed.

Dear kyan972,

Thank you for your patience and for providing updates regarding your case.

After reviewing the information available, it appears that the issue in your complaint is related to sports betting activity and the confiscation of winnings based on alleged betting techniques. Unfortunately, Casino Guru focuses primarily on complaints related to online casino games, and we do not handle disputes that arise from sports betting.

For this reason, I am sorry to inform you that we are unable to continue investigating this complaint and it will have to be rejected.

I hope these resources will help you pursue the matter further and obtain clarification regarding the casino’s decision.

Best regards,

Karla M.