Betcity.net Casino - O jogador ainda não recebeu os seus prémios.

Hello. I accidentally signed up with them and deposited $30 via cryptocurrency transfer. I made two bets, both of which won, for a total of $127.30. I've been trying to withdraw $100 for a week now, but they won't let me. They're asking for photos. I've provided my passport, registration, and a screenshot of my wallet. I specifically registered a Piastrix wallet because the method I used to deposit funds doesn't allow withdrawals. I deposited at least $5 into the wallet and placed a withdrawal request. As a result, they're asking for photos, all withdrawal methods have disappeared, and they've banned betting. It's clear they're trying to steal my money. They're asking for photos, but I send them all. My documents are all in order. I'm a pensioner, I love sports, and I've been betting for years, but this is the first time this has happened. I found you through a search. I'm asking you to help me withdraw my honest money. I'm ready to provide whatever is required. I've read their rules and haven't violated them.

Здравствуйте. Угораздило меня у них зарегистрироваться, я ввел с помощью перевода криптовалюты 30 долларов. за 2 ставки, они обе сыграли получилось 127,30 долларов. Я уже неделю хочу вывести 100 долларов, но они не дают, просят фотографии, я сделал паспорт, прописку, скриншот кошелька, я специально зарегистрировал кошелек пиастрикс, потому что тем способом, которым я пополнял нельзя вывести, пополнил кошельком на минимум 5 долларов и поставил на вывод. Как итог просят фото, выводы все способы исчезли, ставить запретили, ясно что хотят украсть деньги, просят фото я все отправляю, у меня с документами все в порядке, я пенсионер, люблю спорт и уже много лет ставлю, но такое впервые. Вас нашел через поиск , прошу помочь мне вывести мои честные деньги, готов предоставить все что потребуется, их правила я читал и не нарушал.

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Dear Valtnite72,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

We're talking about the bookmaker Betcity, but they also have a casino. I verified my account and sent a lot of photos. Their rules say instant withdrawals, plus up to 72 hours, and they left. I wrote to them, but they didn't respond at all. What should I do?!

речь идет о букмекере бетсити, но у них и казино есть, я прошел подтвердил аккаунт отправил много фотографий, у них в правилах написано вывод мгновенно, плюс до 72 часов, и они вышли. пишу им они не отвечают вообще . и как быть?!

Dear Valtnite72,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear Valtnite72,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru