Betfair Casino BR - A conta do jogador foi encerrada.

My Betfair account has been blocked without any clear reason or prior warning. I tried to log in normally and I simply can't get in anymore. This has caused me great inconvenience, as I have received no objective justification or guidance on how to resolve the situation.

I ask for a formal explanation of why my account has been blocked and for access to be regularized as soon as possible. I also ask that you clearly state the criteria used for this decision.

I await an urgent response and an immediate solution.

Minha conta na Betfair foi bloqueada sem qualquer motivo claro ou aviso prévio. Tentei acessar normalmente e simplesmente não consigo mais entrar. Isso me causou grande transtorno, pois não recebi uma justificativa objetiva nem orientação sobre como resolver a situação.

Solicito uma explicação formal sobre o bloqueio da minha conta e a regularização do acesso o mais rápido possível. Também peço que informem, com clareza, quais foram os critérios usados para essa decisão.

Aguardo uma resposta urgente e solução imediata.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Did you pass the verification before you lost access to the account?
• Did you accumulate your winnings with or without an active bonus?
• Could you please advise if you had any remaining real money balance in your casino account?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila