Betlife Mexico Casino - A desistência do jogador foi adiada.

Good day, since April 16th, Betlife Mexico has been holding my payment, claiming a system failure. They say that a basic verification was performed first, followed by an advanced one. I have screenshots where they mention this. Furthermore, they created another account, supposedly free of problems, which I never requested. They only give me excuses. I believe this casino is a scam because the initial deposits, when investigated using the CEP receipt, appear to be in the names of real people. Everything they say seems to be a scam. My account is already verified, and the withdrawals appear as successful, but they haven't been paid out.

Buen día, desde el día 16 de abril Betlife México a estado retenido mi pago argumentando una falla en su sistema dicen que primero se realizó una verificación básica y después la avanzada, cuento con capturas donde ellos mencionan esto a demás crearon otra cuenta según libre de problemas que yo en ningún momento solicité, solo me dan excusas creo que este casino es estafa ya que los primeros depósitos al investigar mediante el comprobante CEP a parecen nombres de personas físicas, todo lo que mencionan parece ser solo estafa, mi cuenta ya está verificada, los retiros aparecen en éxito pero estos no se han pagado

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Gachg1007,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can fully understand the situation.

• Could you please confirm that your account is fully verified?
• Could you please list the dates and the amount of your deposits?
• The casino created another account. Are both accounts accessible to you? Are your deposits visible in both accounts?

I hope we will be able to help you resolve this issue. Thank you very much in advance for your reply.

Best regards,

Jean

Hello good morning!

•If my account is fully verified

•I have several deposits from April 11, 14, 15 and 16 of 500, 100, 800 and 1000 and some more with earlier dates.

•If I can access both accounts, I've only deposited into the original account; the other one has no history. I don't think it's a good idea to deposit when the casino hasn't paid me in the previous account.

Hola buen día!

•Si mi cuenta está completamente verificada

•Tengo varios despositos de los días 11, 14, 15 y 16 de abril de 500, 100, 800 y 1000 y unos más con fechas anteriores.

•Si puedo acceder a ambas cuentas, solo he depositado en la cuenta original la otra no tiene historial, no creo sea conveniente depositar cuando el casino no me ha pagado en la cuenta anterior