Betmaster Casino - O levantamento dos prémios dos jogadores está atrasado.

I've been trying to withdraw my money for days in this casino, I enter the chat always the same story that the system has a problem and nothing can be solved, I ask for your help

Estou a dias tentando retirar meu dinheiro nesse casino entro no chat sempre a mesma história que sistema deu problema e nada de resolver peço ajudade vocês

Dear Fravr,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Yes I understand .. but always the same conversation that the system has a problem

Sim entendo ..só que sempre mesma conversa que sistema tá com problema

Today they canceled again I don't know what to do anymore

Hoje cancelaram de novo já não sei o que fazer

Now they cancel the serve .. and you can no longer try to make a new serve

Agora eles cacelarao saque ..e não dá mais tentar fazer um novo saque

Problem solved thanks to the casino and you

Problema resolvido obrigado ao casino e voces

Dear Fravr,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru